Customer services seo jobs
...track record in restaurant interior design, preferably with a focus on modern concept. - Share compelling portfolios that depict the breadth of their creative skills, primarily in areas that include dining spots, kitchens, and restrooms. - Express creativity and originality while ensuring functionality and efficiency are not compromised. - Implement design that maximizes space without sacrificing customer comfort or experience. A designer that understands and can effectively tackle the unique challenges present in a medium-sized restaurant will be most suitable for this project....
I'm launching a small startup and I need a Shopify website. My primary goal with this website is to sell physical goods. Th...Shopify website. My primary goal with this website is to sell physical goods. The project will involve: - Setting up a user-friendly e-commerce Shopify website - Customizing the website's theme to match my brand's style and message - Ensuring the website is mobile-responsive and easy to navigate - Integrating essential e-commerce features such as payment processing, inventory management, and customer reviews I'm looking for a web developer with experience in e-commerce and specifically in creating and customizing Shopify websites. Experience in UI/UX design and a good understanding of branding will be a plus. Please include your Shopi...
I am aiming to create an e website primarily for selling services online. This site will be our primary platform for customers to review and purchase our services. Key aspects of the project: * A web-based platform optimized for both desktop and mobile users * A Services section to showcase the range of our offerings * Seamless integration of a payment processing system * A review system for customers to leave feedback on their purchases Ideal Skills and Experience: * Proficiency in web development (both front and back-end) * Experience in developing e-commerce websites, preferably for the service industry * Strong understanding of payment processing integrations * Familiarity with Customer Review systems. Below are a few websites that provide the business ...
...2000, full time + bonuses. Only Native Spanish speakers from Spain!! As a rapidly expanding company, we are in need of a dedicated Customer Support professional who is a native Spanish speaker from Spain. This full-time role requires an individual who can provide exceptional customer service during afternoon shifts. The compensation package for this role is EUR2000/monthly. Responsibilities: - Responding to customer queries via voice calls and email, ensuring each customer receives top-notch service. - Using the Zoiper platform to manage customer interactions. Ideal Skills and Experience: - Fluency in Spanish (Spain Spanish) - Solid background in customer support, preferably in a phone and email environment. - Familiarity with the Zoiper pla...
Join our team as a Full Stack Developer where you will utilize your expertise in React, , Node.js, and MongoDB to develop cutting-edge web applications. Responsibilities: Develop and maintain front-end features using React and Next.js. Build back-end services with Node.js and manage databases with MongoDB. Ensure application performance, responsiveness, and scalability. Requirements: Proficient in JavaScript, React, , Node.js, and MongoDB. Experience with RESTful APIs and JSON Web Tokens. Strong problem-solving skills and attention to detail. We Offer: Competitive salary and benefits. Flexible work hours and remote opportunities. A dynamic and supportive work environment.
...through the process of acquiring necessary licenses and permits for my ecommerce website. - Licenses and Permits: I require help with obtaining a Business license, Sales tax permit, DBA, and EIN. These are the crucial elements to ensure my business is legal and compliant. - Expertise Needed: You should have expertise in the legal aspects of ecommerce and licensing, particularly focused on services. - Assistance and Guidance: I would prefer a professional who can not only guide me through the process but also assist me in the actual acquisition of these licenses and permits. - Communication: Good communication skills are a must. I need someone who can explain the legalities and processes in a clear and understandable way, as well as keep me updated on the progress of each ...
I need a seasoned developer to create a website primed for Google New...to create a website primed for Google News. Your task includes setting up Google Publisher Centre, Google AdSense, Google Console, and Google Analytics. This entails: - Ensuring the website is in accordance to Google News guidelines - Integration of relevant Google services for better website functionality - Focus on global news content provision - Mechanisms to generate revenue through ads - Tools to track website traffic Skills: - Expertise in setting up Google services - Incredible attention to detail - Proficient in SEO - Experience in news websites would be an advantage Your role will be from start to finish, and your job would revolve around equipping the site to allow me to create my o...
...developer to create a website that will serve as a platform for managing and tracking services. The website will primarily target business clients, and as such, must be professional and user-friendly. Key Features: - User Registration and Management: The website should allow for easy registration and management of user accounts. It should have a secure login system and options for account customization. - Service Management: The core function of the website will be to manage and track services. This will involve the ability to add, edit, and view services in a clear and organized manner. - Tracking and Reporting: The website will need to have features that allow for the tracking and reporting of customer service activities. This is vital for both our interna...
...This function is crucial as the total price of the product and the price of the cart must adjust live according to the selected date range (ie. the days they want to rent out each product) - Familiarity with different date range picker plugins or libraries is essential. However, the priority is on functionality rather than specific plugin usage. The date range needs to be selected before the customer can proceed to the checkout process. It needs to be responsive and fit the look of the site. Ideal skills include: - Strong Opencart 3.0 knowledge and experience - Proficient in PHP, HTML, CSS and JavaScript - Solid background in customizing ecommerce websites, specifically rental business models. Your bid should demonstrate your experience with similar Opencart projects. Please p...
I am in need of a specialist to optimize my Amazon product listings for coloring books. The key focus will be enhancing visibility and maximizing customer engagement for my book collection. Here's what I am looking for in a freelancer: - Expertise in Amazon SEO and PPC ads, with a specific focus on product listing optimization. - Experience with book listing, preferably in the coloring books category. - Proven track record in improving visibility and sales on Amazon with optimized product listings. Your responsibilities will include: - Optimizing the titles, descriptions, and other pertinent details in each coloring book listing. - Suggesting effective marketing strategies tailored to coloring books. - Execute strategies once approved. - Expertise in Amazon's A...
I am in need of a skilled developer who can create an AI Chatbot using Voiceflow. This chatbot is intended to provide sales assistance and should be integrated with social media platforms and messaging apps. Key Requirements: - Design the chatbot to answer frequently asked questions effectively - Develop the ability for the chatbot to collect customer information for lead generation Ideal Skills & Experience: - Proficient in building AI Chatbots with Voiceflow - Experience with integrating chatbots to social media platforms and messaging apps - Ability to design conversational flows that are effective in providing sales assistance - Familiarity with lead generation techniques and how to apply them to an AI Chatbot If you're confident in your ability to create an interac...
...Something like this: 5. The patient is given an option to book a call. They must submit their medical records and a brief description of their illness. They are given the option to book either meet online physical or phone call 6. Medical report from the customer is sent to a selected list of partner hospitals in India as an email but the Zoho CRM portal [There should be an email template for this) 7. Customer is notified that their details have been sent to a partner hospital 8. Admin post medical analysis to the client portal, then notifies the patient that their results are out and tell them to log in to their portal to view them, and should they need to discuss the results they should book a meeting from their portal 9.
I am seeking a proficient web designer to significantly uplift my developing Squarespace website. My site includes six pages: "Home", 'About Me,' 'Therapy,' 'Social and Behavior Change,' 'Educator,' and 'Contact Me.' I want this website to really show who I am and the services I can provide as a psychologist and consultant. Your tasks would involve: - Enhancing Design Elements: Updating the look and feel of my site to keep it as visually appealing as possible and personal to me. - Improving Navigation: Making the user interface more user-friendly, ensuring site visitors can easily find their way around. - Creating Templates: I also want to create a business card, a reports and proposal template, and an e-mail signature - ...
Hi, I need to create a BIO for my site and also be use it as about us page but i need it to be SEO firendly so i can improve my site ranking
I’m looking to get an e-commerce website designed where both physical goods and services can be sold. The design should be sleek, intuitive and user-friendly. Key features needed include: - An online payment system: You need to have experience integrating secure online payment systems for transactions. - Specific shipping options: The website should allow customers to choose between local delivery or a store pickup. In terms of skills, expertise in HTML, CSS, JavaScript, and e-commerce platform like Shopify or WooCommerce is important. I’d also prefer someone who has experience in UX/UI design, backend programming, and SEO implementation. Understanding of data protection and cybersecurity principles will be a plus. Please bid if you possess the required skil...
I need a specialist to develop an AI-powered chatbot for my organization. The chatbot should enhance our customer service by performing the following: - Answering customer inquiries and maintaining conversations. - Effective integration with our current CRM system and WhatsApp. As for language capabilities, the chatbot should support both Hebrew and Russian. Cross-platform functionality and ease of use are vital, as well as a seamless user interface. Good command of these languages and solid experience in chatbot programming are the key skills I'm looking for in the ideal candidate.
Dear Ahmed I hope this message finds you well. I am writing to provide a quote for the architectural design and structural calculation services you require for your house plan. Based on the information you provided, the scope of services will include the following: Architectural Plans: This includes the site plan, floor plan, elevation plan,and structural engineering calculations. Basic Services: I will confirm the design criteria and provide the necessary drawings based on the basic drawing you sent me. If there are any issues with the submitted drawing and modifications need to be made, I will be responsible for revising the drawing until a full set of plans is approved. As part of my commitment to providing you with the best service, I will send you daily reports ...
...products, so it's critical that the design is conducive to ecommerce. I want to make it easy for customers to navigate the site, find products of interest, and complete their purchases. Key features I'm looking for include: - Product filtering: Customers should be able to easily sort and filter products based on relevant criteria to help them find what they're looking for. - Customer reviews: I want to incorporate a customer review system so that potential buyers can see feedback from others, encouraging them to make a purchase. - Social media integration: To help with brand building and reach, connecting the site seamlessly with social media platforms is essential. In your proposal, please include: - Previous experience with Shopify, ideally with an ecom...
...conducting high-level conversations for partnership opportunities. Candidates must have 2-3 years of experience in social media settings and digital door knocking, be extremely fluent in English, and align well with Scott’s personality and communication style. This full-time position offers the opportunity to impact millions of families through Dinner Table's innovative banking and education services. The company values growth, learning, and a community-driven culture. Additional skills in DM automation and CRM platforms like Go High Level are advantageous. Interested candidates must fill out a qualification form to proceed with their application. The position promises extensive training, continuous learning opportunities, internal growth, and a commission-based comp...
Marketing company who provides local search services is looking for strong backend while we sell. This is what I need for my clients: As a growing business in the services sector, I need a skilled SEO expert to enhance the online presence of my business within a specific city. Key Tasks: - Conduct local SEO targeting in my city, with a focus on product/service-related keywords. - Create an SEO strategy that boosts local visibility and garners customer engagement. Ideal Candidate: - Extensive experience in city-specific SEO. - Proven track record in enhancing local search rankings in the services industry. - Profound knowledge of leveraging product/service-related keywords for SEO. Your task will be to improve our local ...
..., a leader in HVAC solutions based in Tempe, Arizona. This position requires a proactive, creative, and analytical professional who is committed to driving our marketing strategies forward and helping us expand our residential services. The ideal candidate will be a strategic thinker with expertise in SEO, Google Ads, social media marketing, content creation, email marketing, and CRM integration. Who We're Looking For: Results-Oriented: - Focused on achieving tangible results in the form of increased customer inquiries and service bookings. Communication Skills: - Excellent command of the English language, with the ability to craft clear and effective messages tailored to diverse audiences. Team Interaction and Communication: - Engage in daily meetings to...
- Prestashop should receive all the inventory of products from Zoho, including photos. - Prestashop should receive all the customer (contact) data from Zoho. If the contact already exists on Prestashop update, but if not exists create. - If a new customer is registered into Prestashop, a new contact should be created on Zoho if not exists already. -- Every new sale made on Prestashop should update the inventory on Zoho. - Every new sale made on Zoho should update the inventory on Prestashop. - The sale information coming from Prestashop should be registered on Zoho. - One prestashop is in EUR currency and the other prestashop is in CZK currency. - The same products are on both eshops and they share the same EAN and SKU. - The inventory update should be bidirectiona...
... it is essential to add support for the Euro (EUR). At present, there is a problem with how prices are displayed in the abandoned cart emails. Since 1 Euro is approximately equal to 4 Polish Zloty, when a customer who shops in Euros abandons their cart, the reminder email incorrectly displays the prices in PLN but with a Euro symbol next to them. This causes confusion because the prices appear four times higher than they should be, which can be misleading and off-putting for customers. I would like to enhance this module to support dual-currency functionality. Specifically, if a customer adds products to their cart in Euros, they should receive their cart summary and reminders in Euros. Similarly, if the cart is in PLN, the reminders should also be in PLN. Thank you for ...
2 excel files with VBA macro as per customer requirement
Project Brief: Dental Lab Website Development Objective: To create a comprehensive and user-friendly website for [Dental Lab] that showcases our dental lab services, highlights our car cam milling center, and offers a seamless online ordering experience for other labs and dentists. Key Features: Service Representation: A detailed section showcasing our range of services, including custom dental prosthetics, orthodontic appliances, and our specialized car cam milling services. Online Order Form: An intuitive and secure form that allows clients to easily place orders, with fields for specific requirements and preferences. File Upload Capability: A secure portal for clients to upload digital impressions or design files, supporting multiple file formats. Payment Gateway In...
Monthly Google SEO - USA On page SEO and off page SEO
I need a robust e-commerce platform that would function on a website, Android, and iOS. This platform will be specifically tuned to selling services. Key features required include: - A shopping cart for collecting services before purchase. - User review functionality to allow customers to rate and review services. - Integration with a payment gateway for secure and easy transactions. - Schedule functionality to allow customers to book services at specific times. Ideal candidates for this project should have significant experience in building e-commerce platforms, especially those focused on service sales. Strong knowledge and experience with both Android and iOS app development is crucial, as is expertise in payment gateway integration and the creation of rati...
I'm in need of a skilled designer to create a blueprint for my ice-cream and frozen treat food truck. Key requirements ...blueprint for my ice-cream and frozen treat food truck. Key requirements include: - Designing the layout and equipment placement: I need a functional and appealing arrangement that will allow for efficient workflow and ease of use. - Optimizing space utilization: As we're focused on serving ice-cream and frozen treats, we need the layout to maximize the available space without compromising on the customer experience or our ability to serve. The ideal candidate for this project will have experience in designing food truck interiors and a strong understanding of the unique challenges and opportunities they present. Visual design skills and an eye fo...
Hi Climax SEO, I noticed your profile and would like to offer you my project. We can discuss any details over chat.
My website primarily offers trading services. I aim to improve user engagement and retention by implementing a more comprehensive positive feedback system. PLEASE NOTE: This is not related to Google reviews or SEO. There are several websites where my site's rating is low, and I want to improve these ratings. We require your services to post positive reviews on specific websites to enhance the overall positivity of my website's reviews. Key features and requirements: - The project focuses on developing a user feedback system tailored for service trading. Users should be able to review and rate the services provided.
I require assistance to set up a cronjob using Django cron-tab for my professional project. The main purpose is to automate tasks, specifically to - Send scheduled, automated reminder notifications to our clients. Ideal Skills and Experience: - Expertise in Django and cron-tab - Experience in setting up automated scheduled notifications - Knowledge on programming for customer interaction. Need simply a person to help me with enabling already set-up cronjob in my Django project(professional work).
...- Work from anywhere, but the candidate needs to live in UAE Key Responsibilities: - Manage messages and inquiries from customers. This includes answering questions about our beauty products and services. - Book appointments efficiently. Your promptness and professionalism in this aspect is crucial. Skills and Experience: - Fluent in both Arabic and English to ensure seamless communication with our diverse client base. - Proven experience in managing Instagram, WhatsApp, TikTok, and Snapchat platforms. Previous experience in beauty sector is a plus. - Demonstrated ability to handle customer inquiries professionally and efficiently. The ideal candidate will be based in Dubai or the UAE, knowledgeable about beauty industry trends, and able to dedicate more than 20 hours...
The objective of this assignment is to develop a comprehensive database system. The Database should support, among others, member registration, subscription tracking, member services management, and trade references. The system should facilitate data import from Excel and accommodate online and offline accessibility based on the user’s capacity to meet online hosting costs. Member Registration: Develop a module for member registration capturing key details such as Name, address, and any other contact information. Village, group, area, district, province, sub-group affiliation (e.g., Study circle, VSLA, commodity association etc.) Demographic information (age, gender, household size, etc.) Implement functionality to adapt and import member data from Excel sheets. Enable diff...
To help manage my work efficiently, I am in need of a proficient virtual assistant. Using Google Sheets, your initial task entails creating a spreadsheet listing festivals held in Louisiana and Mississippi. This sheet should include: - Festival names - F...efficiently, I am in need of a proficient virtual assistant. Using Google Sheets, your initial task entails creating a spreadsheet listing festivals held in Louisiana and Mississippi. This sheet should include: - Festival names - Festival locations - Festival dates Apart from spreadsheet creation, I'll also require assistance with customer service tasks. This role best fits someone that is skilled in utilizing Google Sheets and who possesses excellent customer service skills. Prior experience in a similar role is a ...
I'm on the lookout for a skilled graphic designer, specifically adept at creating stunning and thought-provoking brochure designs. The style I'm aiming for is abstract. The ideal candidate should have: - Proven experience in brochure design - A knack fo...creating stunning and thought-provoking brochure designs. The style I'm aiming for is abstract. The ideal candidate should have: - Proven experience in brochure design - A knack for creating abstract graphics - An understanding of my vision and brand identity Your task will be to develop a visually compelling and abstract brochure aligned with my brand. This should communicate the essence of my services effectively to our target audience. Please showcase your similar previous works in your proposal. Looking forw...
...developer to design a robust, user-friendly landing page and ecosystems for our various services and products. The page will serve multiple purposes including to: - Present detailed information about our various services - Facilitate user bookings - Display our range of products. We cater mainly to general consumers (B2C), so the design should be easy to navigate, engaging, and visually appealing. Additionally, the project extends to the development of multiple ecosystems comprising specific product pages. Each of these pages will be linked to several subpages outlining the services related to that particular product. Key features to include in the different service pages are: - Detailed service descriptions - Customer testimonials - Booking links. -Connect...
...could be an issue with my Virtual Private Server (VPS). Key Tasks: - Analyze my VPS email server configuration - Determine the cause of the bouncebacks from Gmail/Yahoo - Make necessary changes to stop the bouncebacks Ideal skills for the job would include: - Deep understanding of Email systems and protocols - Experience troubleshooting email delivery issues - Proficiency in VPS and hosting services - Familiarity with SPF, DKIM, DMARC implementation and troubleshooting. I set up the email system myself, so I'd appreciate if you could also brief me on what seemed to be the problem and how you've fixed it. copy of what the bounce back says host [2607:f8b0:4023:c0d::1a] said: 550-5.7.1 [2a02:4780:10:27a::1] The IP you're using to send mail is not 550-5.7.1
I'm in need of a professional to create my resume, tailored to the IT sales industry. Given that I haven't specified a pref...preferred resume format, I'm open to your professional expertise and suggestions in this area. Here are some specifics to consider: - Target Area: The resume must be specifically tailored towards the IT sales sector. Showcase my ability to blend my technical knowledge and sales skills. - Technical Skills: Highlight my IT sales skills, underlining the ability to marry technical understanding with customer needs. Ideal Profile: - Experience with IT sales resumes. - Familiarity with the latest trends. - Strong track record of writing successful resumes. - Proficient in assigning the kind of resume (chronological, functional, combination) that w...
I'm in need of a professional, visually appealing website that's tailored for my yoga business. It should be designed to promote my services and cater to a mixed level of audience. Key Features: - Booking System: The website should have a user-friendly booking system that allows clients to easily reserve spots in the classes. - Class Schedule: Displaying a clear and easily accessible class schedule is crucial. It should be regularly updated and synced with the booking system. - Pricing Information: Clearly presenting pricing and membership options is important for potential clients to make informed decisions. Ideal Skills and Experience: - Proven experience in designing and developing websites for service-based businesses, preferably in the wellness or fitness industry. ...
I'm a retail busines...retail business owner looking for a proactive sales representative to help expand our customer base. Key Responsibilities: - Acquiring new customers both online and in-person - Building and maintaining relationships with prospective and existing customers - Identifying opportunities to promote business growth Ideal Qualities: - Excellent communication skills are a must to effectively convey our unique selling points - Proven track record of success in sales, preferably within the retail sector - Strong negotiation skills to secure new business and maintain healthy profit margins This role is commission-based, providing a direct link between your efforts and your remuneration. If you're driven, customer-oriented, and have a knack for sales,...
I'm looking for a skilled professional who can assist me with my registered investment advisory agreements and financial service agreements. Ideal Skills and Experience: - Extensive experience in legal contract drafting, particularly in the financial services industry - compliance and legal - Familiarity with the regulations and requirements of registered investment advisory agreements. - Excellent understanding of financial service agreements and their legal implications. Key Focus: - Reviewing the existing documents to ensure they are comprehensive, accurate, and legally sound. - Ensuring that both the registered investment advisory agreements and financial service agreements are aligned with industry standards. - Providing advice and guidance as necessary, though no sign...
...vulnerabilities like XSS, CSRF, insecure data storage, and insecure third-party integrations specific to LMS functionalities. Tool Proficiency: We require a freelancer familiar with security testing tools like Burp Suite to conduct a thorough analysis of the website's code and functionalities. PII Identification: Identify any Personally Identifiable Information (PII) being sent to third-party services like Google Analytics, Facebook Pixel, and Microsoft Clarity. Recommend alternative methods for data collection that minimize PII exposure, if applicable. Reporting: Deliver a detailed report outlining the findings of the assessment, including identified vulnerabilities, recommendations for remediation, and potential security risks associated with PII transmission. Skills and Q...
...instrumental part of my business operations, allowing clients to book transfer services from Hobby Airport to the cruise terminal. Key Features: - **Booking System**: The primary function of the website will be to facilitate bookings for our transfer services. Clients should be able to view available times and make reservations seamlessly. - **Online Payment Integration**: I envision a smooth and secure online payment system to be put in place. This will enable clients to complete their bookings conveniently through the website. - **Live Chat Support**: A live chat feature will be an essential component of the site. This will ensure that clients' queries and concerns can be addressed promptly, thus enhancing customer satisfaction. Other Requirements: - The w...
...skilled graphic designer to give my whisky store's Instagram account a modern, sleek facelift. Core tasks include: - Creating 20 distinctly designed Instagram posts - Designing 10 seamless Instagram carousels All designed content must be original - no templates are allowed. The posts and carousels will highlight my store's top-selling items, seasonal promotions, and new arrivals. To drive customer engagement, each design must include catchy call-to-action buttons. You will have freedom to use your own content inside designs. Key Objectives: - Increase brand awareness - Drive traffic to our website - Promote new whisky releases Target Audience: - Whisky enthusiasts - Men aged 30-50 - Regular social media users Ideal Skills: - Excellent graphic design capability...
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We require a dedicated, reliable professional to develop an in-house, offline admin application. The core functionality of this application should revolve around customer management, including but not limited to: - Creating and managing customer profiles - Uploading and storing customer-related PDF documents - Printing customer documents and profile details - Generating reports from collected customer data In terms of skills and experience, proficiency in software development, particularly for offline applications, is paramount. Experience with database management, report generation, as well as familiarity with handling PDF files is also desirable. Further project specifics, including total cost and timelines, will be discussed upon initial interest....
Project Overview: We are seeking talented graphic designers to create a cohesive visual identity for our existing family of logos. Our goal is to unify these logos under a single thematic design that reflects our brand’s core values and aesthetic. The logos currently serve different products and services but need a harmonized look and feel that connects them visually. The core is the figure "1". We need one Logo "1" as base logo too. So that the company is "1" with the subbrands 1Hosting, 1Marketing, 1Tool, ... We are thinking on just using the 1 alone, too. Scope of Work: Analysis and Research: Review our current logos and brand materials to understand the different themes and elements in use. Concept Development: Generate several concepts t...
I am seeking a skilled graphic designer to create a bold and vibrant cover page for my online course. This is aimed at educating and informing, so the design should attractively encapsulate this objective. What you will need: - Expertise in creating vibrant, appealing graphics that catch the eye. - Familiarit...content for Facebook, Instagram, and LinkedIn, as the course will be advertised on these platforms. The target for the online course is for Condominium Managers and Staff The title of the course is " Condominium Security for Managers and Staff" The subtitle is "How to make your condo safer by looking at it with security eyes" The company name of the sponsor is 3D Security and Emergency Response Services The presenter is Scott Hill, CPP, RCM, PSP Date i...
As Boosty, we are in search of an experienced web designer who can transform our brand image digitally. While the main objective of the website hasn't been prescriptively defined, we envision it as a versatile platform, potentially showcasing our products and services, generating leads, and possibly enabling online sales.
Salary 2000 EUR Montly + bonuses I am looking f...for a native German-speaking individual who can effectively offer customer support for my business. Key Responsibilities: - Responding to customer queries over the phone with promptness and professionalism. - Resolving customer complaints while maintaining a positive and empathetic attitude. - Providing information and assistance regarding products to the customers. Ideal candidate's profile: - Proficient in German (native speaker level) - Proven experience in customer service - Ability to manage stressful situations - Excellent communication skills, especially over the phone. If you believe you're a good fit, please make a bid. Looking forward to working with a dedicated professional who can han...