Make sale call centre jobs

...experience for visitors. Responsive Design: The website should be fully responsive and optimized for all devices (desktops, tablets, and smartphones). High-Quality Visuals: The use of high-quality property photos and visuals is essential to showcase properties in the best light. Branding Consistency: The design should be consistent with our brand identity, including our logo, colors, and fonts. Call to Action (CTA): Clear CTAs should be incorporated throughout the website to encourage users to contact us, schedule viewings, or learn more about our services. Project Timeline We are open to discussing a flexible project timeline, but ideally, we would like the project to be completed within 2 to 3 days. Budget Our budget for this project is $100. Selection Criteria We will be...

...course. This initiative is designed for industry professionals who are beginners in the field. The course intends to offer a comprehensive exploration of critical topics including: - Public-key cryptography - Symmetric-key cryptography - Cryptanalysis You Can Check the website at "" , the course costs "1388.33$" , use Discount Code "FREELANCERMARK13" while marketing for 5% off , each sale you successfully land you will receive 100$ after providing me with the screenshot from the email that the customer receive after paying Ideal candidates for this marketing project should have: - Knowledge of the professional marketplace - Experience advertising educational initiatives - Familiarity with the field of cryptography Your role will involve strategy...

...to create a robust CodeIgniter module that integrates with multiple APIs. The main purpose of this module is to enable seamless communication with various services including calling contact, Google Meet, SMS, and Email. Key Details: - The module should include a custom API integration for calls, Google Meet, SMS, and Email. - For contact calls, the primary functionality required is a 'Click to call' API. This should allow users to conveniently initiate calls directly from within the system. Skills and expertise that are required for this job include: - Proficiency in CodeIgniter and understanding of MVC framework. - Prior experience in integrating APIs, preferably for contact calls, Google Meet, SMS, and Email. - A solid grasp of web development and ability to creat...

As a growing business, we're seeking an experienced Swedish native who can provide phone support for our Customer Service department. The success...Possess strong understanding and knowledge in resolving customer issues promptly and pleasantly. Your primary responsibility would be to answer customer inquiries, resolve their issues, and provide a positive customer experience. Essential Skills: - Fluent in Swedish (native level) - Excellent communication and problem-solving skills - Previous experience in a customer service role, preferably in a call center environment. This role offers a fantastic opportunity to get involved in the early stages of our customer service expansion. If you're a patient, versatile professional with a focus on customer satisfaction, we wou...

YOUR BID IS FINAL. NO LATER CHANGE ALLOWED DO NOT BID WITHOUT SEEING THE ATTACHMENTS SEND YOUR SAMPLE VIDEO FIRST TO BE SELECTED I need someone to create videos on English Grammar on the topics given here in the attachment. It can be discussed in Chat. You should have a good, professional grade Mic. An electronic Pen is desirable. Topics for which you need to create the videos are Narration , voice change, parts of speech, sequence of tense, gerund, creating wh questions etc. Each topic should be minimum of 60 minutes length. You first need to explain the main concept, use examples and use some questions and then its answers with explanation.. also create 10 MCQ questions on each topic. Instructions to be in ENGLISH only. Use Screen recording Software and/or Whiteboard. VOICE MUST BE LOUD ...

I'm looking for a native American English speaker who can help me out with a project I'm working on. - **Type of Work**: This would involve a Zoom call, where you would be required to conduct an interview. - **Purpose of the Call**: The call will be recorded for the purpose of an audio project, so your role would essentially be that of an interviewer. Ideal Skills: - **Native American English Speaker**: This is essential for the project, as we're looking for an authentic voice. Data type: long audio conversation Data format: 48k 16bit two single sides + mixed (at least 32K) Content: You need to communicate around the 6 topics given, 25 minutes for each topic Male to female ratio requirement: one to one (adults over 18 years old) Number of people: ...

I need someone to gather a list of companies and individuals who offer cleaning services for the Bath, UK area. I need; Price per clean, name, email, telephone. This is for a 1 bedroom house. Dates will be random across the year and would need a cleaner with no contract, just a cleaner to call when needed. Need a list making of cleaners and prices for Airbnb turnover clean at Bath, UK.

...balanced she is now." - A grateful father) - Design should convey calmness and health, using colors like soft green and earth tones. **Additional Requirements:** - Each sheet should have a clean, focused layout with plenty of white space and a clear structure that highlights the different elements. - The files should provide space for later addition of own pictures and be easy to adjust. - A visual call-to-action should be subtly integrated into each design. **Deliverables:** - PSD or PPT files for each sheet - A brief description of the design concept...

...course. This initiative is designed for industry professionals who are beginners in the field. The course intends to offer a comprehensive exploration of critical topics including: - Public-key cryptography - Symmetric-key cryptography - Cryptanalysis You Can Check the website at "" , the course costs "1388.33$" , use Discount Code "FREELANCERMARK13" while marketing for 5% off , each sale you successfully land you will receive 100$ after providing me with the screenshot from the email that the customer receive after paying Ideal candidates for this marketing project should have: - Knowledge of the professional marketplace - Experience advertising educational initiatives - Familiarity with the field of cryptography Your role will involve strategy...

...number through a VoIP service using the VCDial setup I have. The code should also play a pre-recorded message when the call is connected. The operating system I am using is Windows. Key Requirements: - Develop a Python script that can interact with the VCDial setup for dialing numbers. - Integrate the functionality to play a pre-recorded message once the call connects. - Ensure the script can run smoothly on a Windows environment. Ideal Freelancer: - Proficient in Python programming, with experience in telephony and VoIP setups. - Familiar with VCDial or similar systems. - Able to work effectively on Windows OS. - Prior experience in creating automated call systems or call centers would be a plus. My budget is not more than 5000-6000 INR for this. I can ...

...course. This initiative is designed for industry professionals who are beginners in the field. The course intends to offer a comprehensive exploration of critical topics including: - Public-key cryptography - Symmetric-key cryptography - Cryptanalysis You Can Check the website at "" , the course costs "1388.33$" , use Discount Code "FREELANCERMARK13" while marketing for 5% off , each sale you successfully land you will receive 100$ after providing me with the screenshot from the email that the customer receive after paying Ideal candidates for this marketing project should have: - Knowledge of the professional marketplace - Experience advertising educational initiatives - Familiarity with the field of cryptography Your role will involve strategy...

...Phone call (skype) Conversation time- total 2 hrs with 3-4 topics(about 20 mins for each topic)/2 persons as a group. Payout: $70 (2 person as a group) total 2 hrs with 3-4 topics. Its a one time project only. NOTE-: For this project we need a 1 minuet group conversation as a sample. ( in sample you speak anything with your partner in same room . we just need to check your native accent and enviroment) Work requirments: The recorders (Both recorders) record face to face in the same room by using our application and making the phone calls simultaneously. The recorders shall arrange two phones in total One phone is downloading Our Application The other phone is to dial the phone number simultaneously. We'll give you IDs and the phone number once you're ready. Note...

...Phone call (skype) Conversation time- total 1.5 hrs with 3-4 topics(about 20 mins for each topic)/2 persons as a group. Payout: $80 (2 person as a group) total 1.5 hrs with 3-4 topics. Its a one time project only. NOTE-: For this project we need a 1 minuet group conversation as a sample. ( in sample you speak anything with your partner in same room . we just need to check your native accent and enviroment) Work requirments: The recorders (Both recorders) record face to face in the same room by using our application and making the phone calls simultaneously. The recorders shall arrange two phones in total One phone is downloading Our Application The other phone is to dial the phone number simultaneously. We'll give you IDs and the phone number once you're ready. ...

I'm in need of a creative freelancer with experience in graphic design, specifically with ad creation. I'm looking for a modern and minimalist design for a plumbing ad. The design should be clean, simple and attention-grabbing without being overwhelming. Please find logo attached. Details for the ad as follows: Need a Plumber? Contact Janko f...should be clean, simple and attention-grabbing without being overwhelming. Please find logo attached. Details for the ad as follows: Need a Plumber? Contact Janko for a Free on-site quotation We Service the Pretoria East and Centurion Area Our Services: All Plumbing and Electrical Geysers Pipe Repair Swimming pool solar Blocked Toilets/Drains and Basins Bathroom Renovations Irrigation Services Call Us Today! Janko 082 322...

I need immediate help with a delivery issue relating to a package sent through China Post. The situation involves potential fraud, where a package appears to have been signed for but not actually received. The task at hand is to make an urgent phone complaint using a U.S. phone number. Key Requirements: - Fluency in English - Have proficient experience in after-sales complaints - The ability to offer a specific reply regarding the delivery status, confirming further investigation into the issue We will provide a tracking number to each participant，The scale of this task is substantial, requiring 10 people to interact with the customer service representatives simultaneously. The main goal is to prompt China Post to scrutinize the delivery issue, ensuring a comprehensive investigati...

I need assistance in contacting China Postal Service regarding a package delivery issue. - The purpose of the call is to address a discrepancy in the tracking information. - While the tracking status indicates that the package has been received, it has not actually been delivered. The ideal freelancer for this project needs to have: - US local phone number，Telephone complaints must be made using a local U.S. phone number - Can speak simple Chinese since you'll be contacting the Chinese Postal Service. - Strong communication skills to effectively navigate a customer service call. - Experience in resolving delivery disputes or complaints would be a plus.

I have a Google ad that directs traffic to a Wix landing page. This landing page is designed for visitors to either submit a form or place a phone call. I am looking for a skilled professional to help me set up conversion tracking specifically on the Google ad. Key requirements include: - Setting up conversion tracking on the Google ad. - Tracking both form submissions and phone calls on the landing page. - Coordination with my existing Google Analytics setup on the website. The ideal candidate for this project should have: - In-depth knowledge of Google Ads and conversion tracking. - Experience in setting up conversion tracking for both form submissions and phone calls. - Familiarity with Wix websites. - Expertise in coordinating Google Ad conversion tracking with Google Analytic...

...course. This initiative is designed for industry professionals who are beginners in the field. The course intends to offer a comprehensive exploration of critical topics including: - Public-key cryptography - Symmetric-key cryptography - Cryptanalysis You Can Check the website at "" , the course costs "1388.33$" , use Discount Code "FREELANCERMARK13" while marketing for 5% off , each sale you successfully land you will receive 100$ Ideal candidates for this marketing project should have: - Knowledge of the professional marketplace - Experience advertising educational initiatives - Familiarity with the field of cryptography Your role will involve strategy development and implementing engaging marketing campaigns to reach potential participants. O...

...test each of the three below Video Title URL-YouTube Artesian Water and Ponds In Arizona Avoid Tucson Water Cost Increase Colorado River Water Alternative The objective will be to get the person encouraged by the banner to watch the video and then for the individual to make a call or appointment to see the lots We need a call to Action and I want to promote development opportunities – acquire Riverbend Ranch, Lakeside Farms of Escalante Crossing. Produce a lot split of 5 lots, sell 3 or 4 lots and end up with your lot paid for

Seeking a skilled programmer adept in WordPress for custom coding work and form layout adjustments. Requires proficiency in backend management, specifically relating to data capture, viewing, and exporting in Excel format. A highlight of the project entails the customization of our existing WordPress theme and the integration of new, unspecified fea...detailed request emphasizes the need for a freelancer capable of intuitive problem solving. Primary tasks include: - WordPress custom coding - PDF form adjustments - Data capture and export to Excel Ideal candidate should have knowledge and experience in custom coding, WordPress navigation, and form data handling. Exceptional problem-solving skills are highly appreciated. Undefined project elements call for a creative and adaptable f...

...* Increase my sales and generate more leads, Covert Ideal Candidate:has substantial experience with SaaS website marketing. Our website services are primarily targeted at lawyers and chambers that need a video call consultation appointment system, also known as telelegal and on-demand telelegal services, for individuals seeking legal advice and small businesses needing legal assistance. Hence, an understanding of how to design these features to cater to this specific audience would be beneficial.   Our website services are primarily targeted at Lawyers, Chambers who needs Video call Consultancy Appointment System which is Known as Telelegal and On-demand Telelegal Service for individuals seeking legal advice and small businesses needing legal assistance. Hence, an u...

...multiple iterations of my company's potential logo for "Dilshad Alvi" in different color schemes, highlights and silhouettes. The ideal candidate should have experience in designing logos for existing businesses. Color Preferences: While I have some ideas for the color scheme, I am open to suggestions and would appreciate the designer's expertise in this area. Logo Elements: Since many people call me "DIL", and I use "DIL" with many of my hashtags (Example:--> #DilWithIt), and I am using my name "Dilshad Alvi" as the company name, I would consider incorporating some sort of highlight or bold to "Dil" within "Dilshad". If you are considering incorporating a subtle and tasteful element, such as a stylized ...

I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface. **Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all channels. - **Chat History:** Seamless access to previous conver...

I am in need of proficient sales individuals or teams who can handle the task of selling airtime to national corporations for my television channel. As such, an understanding of the television advertisement field, as well as a proven track record in sales to corporations at the national level, is essential. Below are the specifics of this project: • Sale of TV Airtime: The main task is facilitating the sale of broadcasting airtime to national corporations for advertising purposes. You should have strong negotiation skills and an in-depth understanding of TV marketing. • Campaign Duration: This project is expected to run for a medium-term period between 4 to 6 months. A regular report on sales progress will be required over this duration. Ideal candidates for...

...a skilled editor for a long-term position for multiple projects with my content agency, primarily serving health and fitness coaches & my own personal brand. I run a short-format content agency that edits videos for coaches. Videos will be primarily talking head videos. The videos are up-to 60 seconds long and I expect you to edit subtitles, b-roll, stock footage, dynamic motion/graphics and make the video in general: entertaining and highly engaging. I am looking for a person that can be my full time editor for the next 6-12 months with the possibility of consistent pay-raises when the agency experiences growth. You will be paid 8USD for every video-edit. Paid on a per video basis (not hourly) The process is super streamlined! All videos are tailored by me -> You...

I'm looking for a skilled designer who can create attractive and engaging door hangers for marketing purposes. The door hangers will be targeting homeowners specifically. Some suggestions for design may include; One side Attention homeowners Energy savings program Available in this zip code! Upgrade your home with ... Attention homeowners Energy savings program Available in this zip code! Upgrade your home with energy efficient products with 0 money down Back side: Products include: Roof Tankless water heater Turf Electric panel upgrade Exterior paint Solar Windows Insulation HVAC Payment plans as low as $99 a month $0 money down Representatives available for free assessment in your area call today to schedule It should be something that pops an...

how to decode : All report content comes from the json data we provide, I explain the logic details in report logic.pdf., please check its content. I also attached a json data and a tire report , they come from one scan, you check its content to verify the report logic. we have to make similar script to generate report from our system

I would like to design standard operating procedure (rules of lead engagement) based on large medium and enterprise segments- 1) how should sales consume the leads once a lead is assigned to the sales reps. 2) Define the stage movement timeline from one stage to another in salesforce based on which stage the lead is in. 3) How long to wait to send a follow up email /call after the two way connection has been established. 4) Reason to close or recycle the lead 5) Activities logged in salesforce. etc.

...minimalist aesthetic. Along with adding the below improvements. Birthday Pop Up (Modal/TBD): Currently titled as (openpop1) to be triggered upon selecting the “Caller is verified” #button# in the “Inbound Opening Call Script”. If the requirements are met that are currently in the script then it should populate on the screen. However, the end user should not have to interact with the pop up to make it go away. They should be able to click anywhere behind the pop up to make the pop up go away. Auto populate script based on VAR LiveCall = @call.skill_name@ Upon loading of a new call the script should automatically populate based on the VAR Livecall = @call.skill_name@ that populates. Based on that the script should populate the ID of t...

...on our sales performance. - Customer Management: To maintain a customer database. - Credit Management: Tracking outstanding credit and sending payment reminders. - Finance Management: Tracking income and generating financial reports. - CRM: To maintain good relationships with our customers. - E-commerce Integration: Development of a functional e-commerce website and application. - POS: A point of sale system for store transactions. - WhatsApp Features: Integrating WhatsApp for customer communication. - Reminder and Offers: Sending reminders and offers to customers. - Mobile Application: Developing a mobile application for store management and billing. The ideal candidate should have experience in: - ERP system development. - E-commerce software development. - Creating mobile app...

...showcasing their work. The website's primary goal is to sell fashion products online, so it needs to be both visually engaging and highly functional. Key Features: - Designer Profiles: Each designer showcasing their work needs a dedicated profile page that reflects their unique style. - High-Resolution Image Galleries: The website should feature high-quality images of the fashion products for sale, as well as from past collections. - Upcoming Fashion Event Calendar: We will be hosting various fashion events and showcases, so an event calendar is essential. The website should be user-friendly with easy navigation, and feature a clean and modern layout. The ideal candidate for this project should have experience in e-commerce website design, particularly in the fashion indu...

Task Requirements 1- You have to visit the place and get the verification form filled and sign stamped. 2- Take 4 to 5 geotagged photos with GPS MAP CAMERA APP with the name board visible in photos 3- In case of refusal ask them to give you written refusal statment with stamp. 4- Most important get the details of HR person or verifier ( Name, Designation, Department and contact email) If all above requirements fulfilled than task will be considered complete.

Need to fill area around the logo with creative wacy vectors lines or any creative suggestion, NO BIRDS

...and updating inventory levels in real-time. - Sales and Order Management: A seamless system to handle the processing of orders and managing sales records effortlessly. - Customer Relationship Management (CRM): A centralized platform to store and manage customer information, with a focus on providing personalized and exceptional customer service. - POS & Credit Management: An integrated point of sale system that also incorporates credit management functionalities. - Finance Management: A module dedicated to tracking financial transactions, generating reports, and managing financial records. Additionally, I'm interested in the following eCommerce functionalities: - Product Catalog Management: The ability to easily create, update, and manage product listings on my online s...

I'm searching for a seasoned full stack mobile application developer to create a highly functional mobile app. This application will be developed for both Android and iOS platforms. Key Features: - User Application: This will allow users to register and scan QR codes to obtain queue numbers. - Admin Application: This console will be used to call customers and manage respective details. Additional Attributes: - The user app will need integration for Push notifications, Location tracking, and Social media platforms. Ideal Skills: - Full Stack Mobile App Development - QR Code Integration - Real-Time Notifications Integration - Strong knowledge in Geo-Location features - Social Media APIs Experience with these features, particularly within queue-management systems, w...

I need a skilled translator with an excellent command of both English and Italian, and a strong understanding of finance industry terminology to assist with a 30-minute business call. Key Responsibilities: - Translate Italian to English in real-time during a business discussion - Convey industry-related finance terminologies accurately Ideal Skills: - Fluent in Italian and English - Prior experience in live translation particularly in Finance Please note, accuracy and professionalism are of paramount importance for this job.

...I need two elements from you 1) On half way down the page is a Call-To-Action-Element "INnUP-Kontakt". Your job: Make it beautiful so that people contact us. Needs to fit the page. Contact mainly via phone or email. Newsletter Subscription is NOT required. If you can fit it good. If not also good. Contact is priority Deliverable: Vue-File "" 2) On there are 4 instances of (Digitaldruck, Siebdruck, ..) In each of them at the bottom we tell customers the delivery date and the price with and without taxes and that delivery is free and "add to cart" Your job: Make it beautiful so that people add to cart. Needs to fit the page. Deliverable: Vue-File "CalcCardAufkleber

We are looking to build a new website using WordPress which will link to our .net bespoke erp software which is currently being developed. As all our business is B2B, it’s very important for our customers to access as much information as they can online without the need to call our office. Features include: - Ordering products should be in grids for our customers to order - Customers to order embroidered/printed goods with product selection controls in place - Modern and attractive up-to-date designs - Customers should be able to view all their account information - Customers should be able to download copy invoices and credit notes - Customer should be able to pay online - Customers should see what’s on backorder for them including editing and cancel them - Livestoc...

I am looking for a professional who can assist me in valuing my cross-border money transfer company. The primary purpose of this valuation is to prepare my company for a potential sale. Key Project Details: - Industry: My company operates in the cross-border money transfer sector. Experience in this or a related industry is desirable. - Valuation Methods: While I don't have a specific valuation model in mind, it's important that the chosen method is relevant and accurate for a business like mine. Experience in valuing tech companies or financial services businesses would be a plus. Ideal Skills and Experience: - Demonstrable experience in business valuation, ideally with a focus on technology or financial services. - Strong understanding of the cross-border money transf...

Make a nice design for a lighting company's product catalog 2 products on each page with a small description of the product Like this:

...landing page focused on maximizing conversion rates, specifically for Estimate Requests. **Responsibilities:** - Design a visually appealing and functional landing page that aligns with our services and goals. - Implement the design using the WordPress platform and integrate it seamlessly with the Avada theme. - Optimize the landing page for conversion, focusing on layout, content placement, and call-to-action buttons. - Ensure the landing page is responsive and performs well across all devices and browsers. - Collaborate closely with our team to refine requirements and adjust designs as needed. **Requirements:** - Proven experience in web design and development, specifically with WordPress and the Avada theme. - A strong portfolio of previous work that includes landing pages f...

More details: Which platform(s) should the app be developed for? Both What essential features should be included in the audio calling app? Contact list import, Call recording, 3-way calls How should the audio calling app handle user registration and authentication? Email and password login, Phone number verification

I am offering source codes for 26 unique Android games ready for purchase. Having developed these games, I can guarantee their quality and potential. Potential buyers, such as a budding game developer or a gaming company, would find this extremely beneficial. Ideal Skills and Experience: * Familiarity with Android Game Development * Profit-oriented mindset * Interest in code acquisition * Game re-skinning capabilities would be a plus Since I missed out on detailing game categories and project timeline, I'm open to discuss these and more at the prospective buyer's convenience.

New simple Sans font using Fontstruct or similar. I have letter designs on paper. Will be an art font so not a large budget. It made me put Graphic Design & PS on here, I only want a font making to TT or whatever, I have designs

I am in need of a professional US native voice-over artist for a long-form mock call training audio. Requirements: - The audio should be more than 10 minutes in length. - The tone required is professional, so I'm looking for someone who can deliver the content in a serious and business-like manner. Ideal Skills and Experience: - Proven experience in providing voiceovers for training materials or similar content. - A clear, articulate and authoritative voice. - Familiarity with radio-style voice over work is a plus. Please provide samples of your previous work when applying.

...looking for a modern, readable and consistent font that matches my logo. - Optimize for mobile devices: The website should be responsive and provide a great user experience on all devices. It is already setup like this, but may need some fine tuning. Content Organization: - Rearrange pages and sections: I want to organize my website in a way that is intuitive and user-friendly. - Create clear call-to-action buttons: These will help guide users to the desired actions on the site. - Improve overall readability: The content should be easy to read and understand for a wide audience. - Some pages can be removed and/or consolidated if it makes sense and will improve the overall quality of the site. Speed: - Improve page speed using industry best practices and provide a page speed ...

I need someone to provide the api for postman with instruction how to activate it with my shopify account in order to make call on my product catalogue

I am seeking an experienced Shopify professional to help maximize the sale potential within my online store. - Product Range: My store features a roster of less than 100 physical products, and I'm seeking help to increase their visibility, optimize their listings, and, overall, improve sales. - Platform Requirements: I've opted to use Shopify for my ecommerce venture, so specialist knowledge of this platform is essential. - Ideal Candidate: The ideal candidate will have a proven track record of successful Shopify store optimization and sales growth. Business acumen, e-commerce expertise, SEO understanding, and Photography skills for product listing optimization, will all be appreciated. Please include evidence of your past work and successes when bidding. I look forwar...

I am looking for a talented web designer to help me give my website a complete facelift. The main aim of this project is to increase conversions. Key Elements for Conversion: - Clear call-to-action buttons: I want the buttons on my website to be clear, concise and make it easy for a visitor to take the desired action. - Testimonials and reviews: Having strong testimonials from past clients will help build trust and encourage conversions. - Engaging visual content: I'm looking for a designer who can create visually appealing content that keeps users engaged and interested in my services. Target Audience: - The main target of the site will be individual consumers. Ideal Skills: - Proven track record in improving website conversions - Strong design skills with an empha...

I am looking for a local in Berlin, proficient in either English or German, to go on-site for a specific company. The primary agenda will be: - Go to the company's address - Photography of the place and product - Open a Zoom call with me on site - Post product inspection, set up a Zoom discussion: Concentrate the conversation around obtaining additional product details. The entire task shall take around one or two hours. Prior experience in quality assurance or product inspection is desirable but not necessary. Your effectiveness in communication (both visual and auditory) is of utmost importance.