Customer Service Jobs

Customer Service is an essential component of a successful business. It involves providing customers with quality support to their inquiries, suggestions, grievances, or any matters related to the business. A customer service specialist is a personnel who specializes in providing top-notch customer service.

These professionals strive to go above and beyond customer’s expectations and provide efficient solutions tailored to their needs. Their job descriptions also consist of tasks such as responding to customer inquiries quickly and accurately, analyzing information, diagnosing real problems, recording customer feedbacks, creating customized support plans for each customer, monitoring customer relationship management tools, executing follow-ups, applying problem-solving strategies, among other duties. These tasks emphasize on building customers’ trust and fostering relationships with them.

Here’s some projects that our expert Customer Service Specialist made real:

  • Interpreting services in multiple languages
  • Lead generation and virtual assistance
  • Site verification across different countries
  • Product testing on global scale
  • Field research projects
  • Merchandise supervisors

The projects aforementioned demonstrated the ability of a Customer Service Specialist to provide seamless support for businesses around the world. By hiring such a freelancer on Freelancer.com, you are entrusting your customers’ satisfaction to professionals who are experts in dealing with customers’ needs and inquiries. With this knowledge and skillset at hand, you can immediately experience a far reaching beneficial impact on your business. You don't need to worry about not being able to cope with a sudden spike of customers' inquiries or missing out on feedback or suggestions that could help you improve your services. So don't wait any longer! Post your project now on Freelancer.com and hire one of our expert Customer Service Specialists!

From 95,759 reviews, clients rate our Customer Service Specialists 4.88 out of 5 stars.
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    31 jobs found, pricing in USD

    I'm seeking an experienced professional for cold calling businesses with the purpose of lead generation. I already possess a script, so your task will primarily focus on executing the calls and generating a strong interest within potential leads. Key tasks and responsibilities will include: - Using my prepared script to engage businesses over the phone - Consistently delivering a compelling message to potential leads - Documenting and tracking all call information according to standard operating procedures Ideal Skills and Experience: - Proven experience in a similar lead generation or telemarketing role - Exceptional communication and persuasion skills - Excellent time management and organization abilities - Experience engaging businesses over the phone and developing leads effe...

    $3 / hr (Avg Bid)
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    I am seeking a customer service specialist to assist with phone calls, emails, and live chat support in English. Key Responsibilities: - Answering incoming phone calls from customers with professionalism and providing appropriate assistance. - Responding to customer emails in a timely and effective manner. - Providing support and resolving customer issues through live chat. Ideal Candidate: - Proficiency in English is a must, as most of our customers are English speakers. - Previous experience in customer service, specifically with phone, email, and live chat support. - Excellent communication skills and a strong customer service orientation. - Ability to work 4-8 hours daily, with flexibility for additional hours, if needed.

    $13 / hr (Avg Bid)
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    I’m on the hunt for a customer service representative specialized in appointment scheduling. You will be taking inbound calls and arranging home visits for our onsite computer repair service. While putting our customers' needs first, you'll also: - Manage all customer interaction documentation with our CRM system. Proven experience with CRM systems is favored. - Prioritize your work to increase our call resolution rate. Past success in a high-resolution rate role is ideal. An eye for detail, excellent communication skills, and a knack for problem-solving in high-paced call environments would be a definite advantage. Join me in streamlining our customer's path to in-home tech solutions!

    $10 / hr (Avg Bid)
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    I'm looking for a savvy salesperson to help me generate revenue by selling consumer services. I have a very unique service. I work with middle school and high school students to get them to learn optimally. The ideal candidate will have a knack for closing deals and a solid understanding of consumer behavior and preferences. I'm offering this role on a base pay with commission basis, with a lucrative percentage of the sales going directly to you. Terms: Base pay $1000. Quota: At least $10000 in sales through a combination of base program ($2500 x 4), middle program ($4000 x 3), and premium program ($8000 x 2). 10% commission for all revenue generated beyond $10000. Some key details: - Selling services: The product in question is a range of consumer services. - Target market: Y...

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    I'm in need of a remote assistant to help me with various administrative tasks on a daily basis. Key Responsibilities: - Making phone calls and responding to them on my behalf. - Setting up meetings and appointments in Google Calendar. - Managing my accounts and keeping them organized. - Handling other miscellaneous tasks as needed. Communication: - I prefer to communicate task updates and instructions through email. Ideal Skills & Experience: - Proficiency in Google Calendar. - Excellent organizational and communication skills. - Prior experience in handling administrative tasks. - Ability to make phone calls and take messages professionally. - Strong attention to detail and commitment to meeting deadlines.

    $19 / hr (Avg Bid)
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    I am seeking an assistant who has extensive knowledge and experience in the mortgage industry, along with an exceptional track record in the area of customer service. Key Job Requirements: - Past administrative work in the mortgage sector - Proficiency with mortgage processes and terminologies - Outstanding customer service skills Ideal Skills and Experience: - Proven experience as a mortgage broker admin - Mastery of customer service principles and practices - Familiarity with mortgage industry concepts, practices, and procedures This role calls for a professional that can jump right in without the need for extensive training. It's sophisticated, demanding, and rewarding - fit for an individual who knows the ins-and-outs of mortgage and values customer satisfaction above all.

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    We are a leading recruitment and resourcing specialist in Australia, specialising in both temporary and permanent recruitment. We are dedicated to finding great candidates, and matching the right candidate to the right role and company, quickly. Operating across sectors such as Transport, Logistics, Education, Manufacturing, and Construction, we’re keen to build a brighter future for candidates and companies alike. Over the years, we have built a large candidate pool in several industries, but in some cases, have lost touch with some candidates. As such, we have legacy candidate data – and this is where this project comes in! We will provide a specific list of legacy candidates, and we need assistance in someone calling the candidates on the list; confirming their details,...

    $113 (Avg Bid)
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    I'm in search of a virtual receptionist who can handle incoming phone calls and take messages, then email me the information. Here are the details: - Main Responsibilities: You'll be primarily responsible for answering calls and taking messages. - Software Proficiency: You should be well-versed in operating phone system software efficiently. - Communication Skills: It's essential that you can convey messages accurately and professionally via email. - Schedule: April 25-26, 9am-5pm - USA Pacific Time Zone (Located in Nevada, USA)

    $151 (Avg Bid)
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    I'm in need for a reliable and seasoned customer service lead. Primary responsibilities will include: - Managing customer inquiries specific to our product using the Software Gorgias Experience in providing customer service, especially in the handling of product-related inquiries, is a must. The specific expertise level for product understanding can be considered negotiable, as training will be provided. An ability to quickly grasp product details and functionalities will definitely be a significant advantage. In this role, you will be the front line of support for our customers and a critical part of our company’s customer satisfaction ambitions. Ideal Profile: - Previous experience in customer service management - Exceptional communication and problem-solving skills - Abi...

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    I'm in need of a bilingual (Arabic and English) social media manager to take control of my beauty business's social media communications, based in Dubai or the UAE. - Payment: 1,500 AED per month (408 US dollars) - Incentives: 500 AED (136 US dollars) will be provided based on increased sales and performance - A dedicated mobile and phone line will be provided - No visa provided - Work from anywhere, but the candidate needs to live in UAE Key Responsibilities: - Manage messages and inquiries from customers. This includes answering questions about our beauty products and services. - Book appointments efficiently. Your promptness and professionalism in this aspect is crucial. Skills and Experience: - Fluent in both Arabic and English to ensure seamless communication with...

    $439 (Avg Bid)
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    I'm in need of a virtual assistant to help with a variety of tasks. One of the primary responsibilities will be finding jobs leads across all industries.l for our cleaning business. Key Responsibilities: - Researching and identifying job leads in all industries - a possible ongoing role for answering emails and messages as well as scheduling appointments. Your primary focus will be on searching for potential job opportunities across various sectors. You should have a keen eye for detail and a thorough understanding of the current job market. This role requires someone with excellent organization skills and a proactive attitude towards task management. Previous experience in lead generation and virtual assistance would be a significant advantage.

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    I'm in urgent need of a diligent and experienced remote assistant who can help me streamline my daily tasks. Your main responsibilities will include data entry, email management, and calendar management. Key tasks include: - Conducting data entry: You'll be required to manage and organize data effectively. - Email management: Checking, sorting, and responding to my emails will be one of your daily tasks. - Calendar management: Organizing and scheduling appointments, meetings, and events will be part of your duty. As this is a daily role, you must be available and committed to this schedule. Moreover, I prefer email as the significant mode of communication. Prior experience in a similar role utilizing the mentioned skills would be advantageous. Your attention to detail, great o...

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    My Startup is in urgent need of a skilled Telecaller dedicated to generating leads in the Healthtech industry. We're looking for someone with excellent communication skills, a comprehensive understanding of Healthtech products, and proven experience in cold calling. This role is crucial in reaching our target audiences, which include healthcare professionals, patients, caregivers, and insurance providers. Languages: English and Hindi. Any other languages known would be cherry on cake. Ideal Skills and Experience: - Strong interpersonal and communication skills - Deep understanding of Healthtech industry - Proven track record of successful cold calling - Ability to engage and build rapport with healthcare professionals, patients and caregivers, and insurance providers. By joinin...

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    I am seeking a resourceful and attentive entry-level virtual assistant to help me take charge of my daily tasks. Your main responsibilities will be: - Email management: organizing and responding to emails, filtering spam, and flagging important messages. - Appointment scheduling: organizing my calendar, arranging business meetings, and ensuring that I never miss any important dates. - Social media management: updating my social media account, creating and scheduling posts, and monitoring engagement. Catering to these tasks will require a commitment of 10-20 hours per week. Although I prefer someone who is at the entry level, all candidates are welcome as long as you are a quick learner, are organized, and have good time management skills. Experience in administrative work and good commun...

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    I'm in need of a personal virtual assistant. The ideal candidate should be adept at managing emails, calendars, and travel arrangements. Good communication skills are a must. Proficiency in Microsoft Office or Google Suite and project management software is a plus.

    $284 (Avg Bid)
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    We're on the search for a dedicated Customer Support Specialist for a part-time (4 hours/day) position to enhance our customer satisfaction. Key Responsibilities: - Handle communication via emails, live chat, and social media. - Efficiently answer client inquiries. - Resolve customer complaints in a professional and timely manner. - Share accurate product information. - Amend product orders and customer accounts in Shopify as required. Ideal candidate should have prior experience in customer service. Excellent problem-solving skills, knowledge about our product line, and a can-do attitude are essential. Training will be provided to ensure familiarity with our product and company policies.

    $15 / hr (Avg Bid)
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    I'm in need of an experienced telemarketer and lead generator to assist with my export business. Your primary focus will be on home textiles, so a flair for this industry and its nuances would be invaluable. Key Responsibilities: - Conducting cold calls to prospects in the home textiles industry - Generating leads and setting appointments for further negotiation - Managing data and documenting sales prospects Your Skills: - Proven experience in telemarketing and lead generation - Excellent communication and negotiation skills - Familiarity with the home textiles industry - Ability to maintain a positive attitude in a high-pressure environment. I'm looking for someone who is not only able to generate leads, but also has the ability to close deals. The ideal candidate will be c...

    $74 (Avg Bid)
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    I need a professional to generate leads in the field of recruitment. The main focus is on telemarketing positions. - Industry: Recruitment - Specific roles: Telemarketing - Geographical targeting: Poland The ideal candidate should have dome experience in lead generation or sales customer services related , particularly for telemarketing roles. Additionally, knowledge of the specified region and its market would be an advantage. A broad understanding of the recruitment sector as a whole would also be beneficial. Those without a direct experience but having passion to learn and perform may also apply.

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    I'm seeking a highly organized and diligent Virtual Assistant. Your key responsibilities include handling multiple core tasks including: - Email management - Calendar maintenance - Research and data gathering - Quote preparation - Taking phone messages I anticipate needing your assistance for 10-20 hours per week. Familiarity with instant messaging applications, used for consistent project updates and communication, will be an advantage. Ideal candidates should have experience with these tasks, show initiative and possess excellent multitasking skills. The quality of your attention to detail will be evaluated during the selection process.

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    PLEASE DO NOT USE AI TO GENERATE YOUR PROPOSAL......If you have already written a proposal withg AI please resubmit your bid with a genuine response. Thanks. **Job Posting: Full-Time Bilingual Virtual Assistant (English/Spanish)** Thank you for taking the time to read through this job description. We are passionate about our work and seek to collaborate with equally passionate and detail-oriented individuals. This is a permanent, full-time position requiring your complete dedication. **Compensation:** Please submit your bids based on a monthly salary. Payments will be made weekly, as the month will be segmented into weekly milestones. Take your time to craft a thoughtful proposal that reflects your skills and passion. **Job Requirements:** This role demands a full-time commitment of 8 ...

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    We are looking to place two Rockstar Call Center Directors. The ideal candidate must have: - A minimum of 5 years managing call centers. - The ability to type at 70 WPM. - Perfect spoken English and Spanish. - Incredible charisma - 5 Years Experience Being a a hardcore Sales Assassin, must be a sales killer - Unreal Confidence - Jordan Belfort JR like personality Additional Requirements: - Proven track record of successfully leading and improving call center operations to achieve outstanding customer service. - Strong problem-solving skills and the ability to make critical decisions under pressure. - Excellent organizational and time management skills. - A deep understanding of call center software and technologies. - Ability to recruit, train, and motivate staff to exceed targets. - Exper...

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    I'm looking for an Executive Assistant to handle a minimum of 10 to a maximum of 20 hours per week. The main tasks will include: - Email and Correspondence Management: Be responsible in managing my emails, filtering important ones and responding to them accordingly. - Personal organization: This requires you to assist me with daily tasks that optimize my time and productivity. - Customer Care: You'll have to occasionally interact with our coaching clients ensuring their experience is satisfactory. An ideal candidate must possess excellent communication skills, have experience in admin roles, and be well organized. A background in customer service would be an advantage as you'll be dealing with our coaching clients from time to time.

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    I'm looking for a Customer Service Representative (CSR) to handle incoming customer inquiries across multiple channels. The ideal candidate should be comfortable with providing both scripted and personalized responses. Key Responsibilities: - Handling customer inquiries via phone, email, and live chat - Providing scripted responses with professionalism and accuracy - Tailoring personalized responses to customer needs and concerns - Utilizing pre-written templates as needed Qualifications: - Proven experience in a similar role with at least X years in customer service - Proficiency in using customer service software and tools - Excellent written and verbal communication skills - Ability to multitask and work under pressure - Strong problem-solving ability Please inc...

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    Job Responsibilities: -Handle customer account issues such as registration, money transfers, and other usage errors -Provide support through various channels including phone calls, chat, email, tickets, and attachments -Acquire product knowledge and complete tasks assigned by supervisors Job Requirements: -At least one year of customer service experience -Ability to handle multiple tasks simultaneously -Fluent in spoken English and Mandarin -Willingness to undergo training with the USA team during night shifts -Hardworking and fast learner

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    Job Responsibilities: -Handle customer account issues such as registration, money transfers, and other usage errors -Provide support through various channels including phone calls, chat, email, tickets, and attachments -Acquire product knowledge and complete tasks assigned by supervisors Job Requirements: -At least one year of customer service experience -Ability to handle multiple tasks simultaneously -Fluent in spoken English and Mandarin -Willingness to undergo training with the USA team during night shifts -Hardworking and fast learner

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    I am looking for someone to test out an app or two for me. Must be U.S. based

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    I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer s...

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    I am looking for a reliable virtual assistant to help me with a variety of tasks ranging from email management, scheduling, data entry and documentation to managing Excel sheets and handling calls. Your communication skills are crucial and you should be comfortable with a variety of communication tools. Ideal skills and experience include: - Prior experience as a virtual assistant - Proficiency in time management and organizational skills - Strong communication skills - Familiarity with a variety of communication tools including email, instant messaging apps and Whatsapp calls I expect to communicate with my virtual assistant on once per day 1-2 hours a day basis. The right candidate would be someone who is proactive and can work independently to get the job done. Must be fluent in Eng...

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    Call center 3 days left
    VERIFIED

    Necesito una compañía que se dedique a contestar llamadas y hacer ventas por telefono . “Call center “

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    La actividad consiste en pedir una cotización de manera presencial en cinco empresas asignadas por tu coordinador. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Acudir de manera presencial a cada uno de los cinco negocios asignados. (Tiempo aproximado 5 horas: 30 minutos en cada negocio + 30 minutos de tiempo de traslado a cada negocio) 3. Enviarnos las cotizaciones recibidas por corr...

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    **Título del Anuncio: ¡Únete a Nuestro Equipo de Atención al Cliente para Dropshipping!** **Descripción:** ¡Estamos buscando un Especialista en Atención al Cliente para unirse a nuestro equipo de dropshipping y ayudarnos a brindar un excelente servicio a nuestros clientes! Si tienes experiencia en este campo y hablas español con fluidez, ¡queremos conocerte! **Sobre Nosotros:** Somos una tienda de dropshipping en crecimiento que se especializa en [mencionar el nicho o tipo de productos]. Nos esforzamos por ofrecer productos de alta calidad y una experiencia de compra excepcional a nuestros clientes. **Lo que Ofrecemos:** - Honorarios iniciales de $4 por hora, con 4 horas de trabajo a la semana. - Posibilidad de aumentar las ...

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