Desktop Support Jobs

The Tier 3 Support Specialist handles escalated technical support cases for TechRescue customers by phone, email, and remote support sessions. This role focuses on advanced troubleshooting, remote diagnostics, escalation handling, customer communication, and operational documentation. The technician will work closely with TechRescue leadership and the support team to resolve customer issues while helping build scalable support processes and SOPs.

I’m refreshing the IT workspace at our Westgate Road branch in Campbell River, BC (V9W 1R2) and need an experienced L1 desktop engineer to handle a mix of hardware installation and light network work during an 80-hour window. Here’s the scope you’ll be tackling: • Renovate the current desk layout and install the new workstations. • Add 6–10 new Ethernet drops, then replace the existing 8-port unit with a managed switch and patch everything neatly. • Re-install the mini-PCs into their sandwich brackets, mount them on new monitor arms, and hook up the updated peripherals and displays. • Perform any rack tidy-ups required while you integrate the new switch. • Configure a fresh Microsoft Teams Room meeting bar so it’s ready for...

I’m looking to recruit a dependable person who can take control of my laptop remotely and carry out straightforward, on-screen tasks while I guide you. No advanced experience is required—if you can follow clear instructions and navigate a computer confidently, you already have what I need. Here’s what the role involves: • Connecting to my machine through a secure remote-desktop tool at pre-agreed times. • Executing simple clicks, data entry, file management, or webpage navigation exactly as I specify in real time. • Maintaining confidentiality and treating any information you see with absolute discretion. I welcome brand-new freelancers and won’t judge by résumé length. Reliability, good communication, and a steady internet c...