Help Center editing and writing

We are building out a new help center for our site, which serves more than a million people per day. We have existing FAQs, but it's time to rewrite/update and create new help articles. Our customer service team would like someone less familiar with our site to read over the current help content and find the problems -- what is unclear? what needs more detail? what are we missing? -- and then help us rewrite and add content.

You will coordinate via Slack with our customer service manager to update and add articles on our Zendesk platform.

You must have:

- experience writing help content for web users

- American English fluency

- excellent interpersonal communication skills

- availability during regular business hours in California (Pacific time)

We will start with a small paid project to review one help section to evaluate candidates, and then move on to the larger project.

Skills: Article Rewriting, Article Writing, Content Writing, Copywriting, Editing

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About the Employer:
( 0 reviews ) Warsaw, Poland

Project ID: #17742584

32 freelancers are bidding on average $27/hour for this job


Hi, I have gone through your job posting for rewriting FAQ's Terms and conditions. I am an experienced professional from the UK, I can provide consistent valuable content for your target audience involving a sig More

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(488 Reviews)

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(236 Reviews)

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(117 Reviews)

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(104 Reviews)

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(60 Reviews)

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(80 Reviews)

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(36 Reviews)

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(62 Reviews)

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(45 Reviews)

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(34 Reviews)

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(56 Reviews)

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(32 Reviews)

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(32 Reviews)

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(28 Reviews)

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(9 Reviews)

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(4 Reviews)

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(2 Reviews)