Help Center editing and writing
$15-25 USD / hour
We are building out a new help center for our site, which serves more than a million people per day. We have existing FAQs, but it's time to rewrite/update and create new help articles. Our customer service team would like someone less familiar with our site to read over the current help content and find the problems -- what is unclear? what needs more detail? what are we missing? -- and then help us rewrite and add content.
You will coordinate via Slack with our customer service manager to update and add articles on our Zendesk platform.
You must have:
- experience writing help content for web users
- American English fluency
- excellent interpersonal communication skills
- availability during regular business hours in California (Pacific time)
We will start with a small paid project to review one help section to evaluate candidates, and then move on to the larger project.
Project ID: #17742584
About the project
25 freelancers are bidding on average $30/hour for this job
Hi there I Iqra a dedicated freelancer from the UK serving the freelance community for best quality with dedication. I have been writing professionally for the better part of a decade, taking the ideas, concepts, and t More
Hi! Hope you doing fine! I have read your project description completely and understand your requirements. I have already edited and proofread over 20 thousand articles and completed around 30,00,000 words for various More
Hello, I have briefly read the description on Help Center editing and writing development, and I can deliver as per the requirements, however, I need us to discuss for more clarity on the details, deadline, and budget More
"Hello, Having been an English teacher at a University, I understand how important it is for immaculate proofreading, especially for our students who are submitting Masters and PHD dissertations. Perfect grammar skil More
Hi Helen here! As an article writer, I posses vast experience providing unique, plagiarism free material. I can offer experience and skills in many areas. I am knowledgeable in writing, marketing and web skills. I c More
Timely delivery Plagiarism free Grammatical Relevant Skills and Experience Copy writing Article writing Content writing Ghost writing
Although I work full time I work in the United Kingdom so am available during your working hours. I am responsible for writing the process documents at my workplace and therefore think I am particularly qualified to as More
I have a great deal of experience teaching English communication skills at the university level, as well as having been engaged in publishing and editing different types of contents.
Content creator with advanced professional skills in the english language. Communicating on a daily basis in the english language. Easy going and a nice guy!
Dear Sir/Madame, I am writing to apply for the position of Project Manager as you have advertised. I am a fast and reliable worker with a keen eye for detail and I am very grateful for the opportunity to progress. I More