Smart switch /Information and Communication Technology (ICT)

I will try and give my best

A proposal has not yet been provided

I will make your equipment work as you need. - Analyse the issue - Implement solution - Plan maintenance

I have a Bachelor Degree in Electronic & and communication Engineering, I have 15 years experience as remote IT support, I have successfully implemented many critical systems for banks, telecom companies and government.. This is my responsibilities: - Provide technical IT support to customers. Investigate, analyze, and resolve complex hardware/Software problems. - Configure new computer hardware and software, Perform upgrades and configuration of desktop and related peripherals. - Provide quick restoration of service in the event of incidents through high quality systems support and technical assistance in person, via telephone or through remote control of the client’s systems. - Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. - Participate in the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, customer assistance, and/or training, in response to customer requirements - Follow IT protocol and management processes to maintain desktop systems under the direction of System Administrator staff - Prepare evaluations of software or hardware, and recommend improvements or upgrade - Updates Call Management System, clearly specifies progress and resolution details.