We are a digital media company called Real Vision, the only video-on-demand platform for finance and investing. We produce and publish interviews with the world's sharpest investors, CIOs, fund managers, and economists to allow other investors to subscribe, view their long-form interviews, and hear unbiased information direct from the source. Real Vision is positioned to expand rapidly in the next year with current viewers in over 100 countries and new ventures scheduled to launch over the next 6 months. We have viewers of all age groups and professions and we require each and every one to be treated with top notch service.
Over the next 6 months we will be building out the capacity of our customer service to support the next phase of growth of Real Vision. During this 6-month period we intend to create full customer service internal guidelines, update our FAQ document, build feedback reports for internal business units, and create a digital help-desk with articles to assist our customers.
We are seeking a customer service agent who is familiar with Intercom and Trello. Our customer service is conducted through chat and email only. The right candidate will have flexible work hours that will allow them to work 5 days a week, including Saturday and Sunday, with 2 days off on weekdays of their choosing.
This will be an ongoing position that welcomes remote workers. Pay will start at $1200 per month with an annual review.
We seek a freelancer who has:
• Strong experience with digital customer service, preferably Intercom
• Comfort working with customers on tech issues on all devices and operating systems
• Respond in a chatty and friendly manner
• Experience with customer databases 40K+ in size
• Experience with customer service via email and chat
• Thorough understanding of database segmentation
• Owns an iOS device (preferable, as we have an iOS app)
• Can work at night hours EDT 3pm-3am, including Sat & Sun. This will allow you to pick 2 days off during the week.
• Is located in the Oceania region for a morning through evening schedule.
• Obsession with delivering the best customer experience available!
I am a Zendesk Customer service provider. I can provide you with my services of Customers Support. I know Zendesk, Intercom, etc. Feel free to discuss further on the project.
Relevant Skills and Experience
Customer Service
Proposed Milestones
$1200 USD - Milestone
Hello,
Hope you are doing fine,
I came across this job opening and found myself fit for this position as I got good experience of working on Customer service tasks. I am good in communication too.
Relevant Skills and Experience
I have handled Customer support and service tasks. Handled Phone, Chat and Email support. Let's discuss to proceed further.
Proposed Milestones
$1250 USD - Milestone
Looking forward to hear from you. Thanks.
I have a great experience in building database and customer services for over 7 years. I am a fast learner and love to play my role in helping my clients grow their business.
Relevant Skills and Experience
I have a great experience of working for 7 years with an online floral company based in Ottawa ON Canada. I am also experienced in live chat support and handling emails for over 5 years.
Proposed Milestones
$1250 USD - Answering inquiries, taking orders, resolving complaints, customer service, chat support, live chat.
Additional Services Offered
$1 USD - Will be discussed with the client
I have a few questions and for them I would like to speak with you. Hoping to hear back from you.
Hello. I would very much like to take on this project of yours for customer service as I make an excellent experienced customer service rep.
My name is Jay. U.S. Citizen. (excellent communication)
Relevant Skills and Experience
English communication, Customer service/Digital customer service (Over 7 Years of experience), Admin, BDE, Market research, Sales and Marketing.
Proposed Milestones
$1222 USD - monthly
I am thrilled to work on this project to share my way of customer service through chat and e-mail. I have knowledge in intercom integrated customer support which handles modern way of customer service
Relevant Skills and Experience
Good communication skills and as an experienced customer service representative will be my edge to deliver the service that customers deserves. Eager to learn additional knowledge
Proposed Milestones
$833 USD - I can work 2- 4 hours a day to reach valued customer.
Looking forward to work on this project. Thank you.
I have been a Customer Support Manager (6 years) for a Help desk of an IT company which deals into the Construction Vertical.
Relevant Skills and Experience
I have worked on documentation, CRM implementation, Setting up Templates and Canned responses, setting SLAs, reports etc.
Proposed Milestones
$1250 USD - You can pay me anything you want as long as this is a stable job
Additional Services Offered
$1 USD - I can do software testing too.
Hello, I am working as a customer support agent (email + chat) for a Shopify based retail business for almost 2 years now, but am looking to move on as I feel like I could do bigger things.
Relevant Skills and Experience
This project looks perfect as your flexible, 5-day working week schedule and the ability for me to work in the tech field are just what I would love to do.
Proposed Milestones
$1200 USD - monthly wage
Also, I can work at night hours EDT 3pm-3am and I own an iOS device (Iphone 6).
Hi there, thank you very much for posting this job on Freelancer.com and let me have a chance to do this job for you. I can help you with simple task and get you excellent results.
Relevant Skills and Experience
I have relevant experience in working with customer support teams and i can complete the task within the proposed time frame.
Proposed Milestones
$1250 USD - I can complete the job with good turn around.
Looking forward to hearing from you.
Hello.
I have more than 3 years of experience in customer support Industry. Currently, I am working with Google as a vendor for Google play and Google Pixel chat and email project.
Relevant Skills and Experience
1 year of experience in technical chat and email process( Google play and hardware).
1 year of experience with US I- mortgage as voice support agent
Proposed Milestones
$1250 USD - We can have skype interview for any more services
I can give you a free trial for 2 days. You can judge me on that. Thank you!
I am very chatty and I own a Ipad. I also have 4 years of customer service experience. I am perfect for the job.
Relevant Skills and Experience
Customer Service
Proposed Milestones
$1111 USD - After the task
Hi ! I have a 2 and a half years experience in working as a Customer Service Representative and Technical Support Representative with both phone and Chat/Email modality.
Relevant Skills and Experience
2 1/2 years CSR/TSR
Top Agent in my company (I have certificates)
Grammar-wise
Team player
Technology-wise
Easy to adapt
Proposed Milestones
$755 USD - Doing the job done
Let's talk about the details. I would love to work with you within your business.
Hello, currently a 5 years experience on customer service skills, and most of that time was handling tech calls from mobile postpaid carriers and floor supervisor on the same campain.
Relevant Skills and Experience
Capable of guide, troubleshoot and help to fix any issue on pc, mac, ios or android syatems as well more than 5 years of experience on customer service skills
We have experience using Intercom for management of leads and chat as well as Trello, Salesforce, Zoho CRM.
Relevant Skills and Experience
8 yrs in the BPO industry doing project management.
Proposed Milestones
$1250 USD - customer support (email and chat), website support, lead generation, database management
Expert in Customer and I Can create, Train and manage our customer support team
Relevant Skills and Experience
Customer Service, customer support
Proposed Milestones
$1250 USD - 30 per month
I am a skilled customer service representative. Working 2 years with a retail and telecommunication company has a great impact with my skills with regards to providing excellent customer service.
Hi! I read your post for customer service representative. I believe I possess the qualities that you are seeking. I have work experience jn call center for 3 years. I worked as a chat customer support and customer service representative.
Hello, I am willing to work 5 days a week including Saturday and Sunday. I don’t reside in the oceania region but I can easily adapt to the required time zone without compromising focus and productivity. I have access to iOS and Android devices and can install your apps provided that they are available for worldwide Appstores and not geo-restricted.
I have no experience with Intercom but I am confident I can take a look at the program’s interface and familiarise myself with it very quickly. I am a quick learning individual.
