Tech Savvy Forum Moderator and Customer Service Rep
$250-750 USD
Paid on delivery
Consumer software company is seeking tech savvy forum moderator with experience as a writer and blogger, familiar with web technologies, web design topics, Adobe products and CMS products.
Your job will consist mainly of moderating a user forum for a web development product. You will:
- review daily forum posts made by product users
- remove improper posts
- communicate possible product issues to the company
- address user concerns and rants
- update users about new developments within the company
- act as a mediator and coordinator between the company and product users
Occasionally we may also need your help with editing product documentation, writing a new product announcement, press release, etc.
This project is initially for one month, one hour a day (about 22 hours).
It may later be expanded to several hours per day and handling individual customer support issues via a private support system.
You should speak English perfectly and have exceptional customer service skills, being able to diffuse tempers and angry online rants.
Project ID: #1018794
About the project
15 freelancers are bidding on average $381 for this job
Hello, I am very interested in working on this project. Please see pm. Thank you! tiffheat - Paula
I possess the knowledge, writing, client facing and project management experience that would make me an excellent candidate for this position. I have over ten years of technical experience in the web consulting arena, More
I am a blogger and former help desk manger. I bring very strong supervisory experience. I am available immediately and can work flexible hours.
I have extensive experience in customer service, tech support, and technical and online content writing. Kindly see PMB for details.
I have the longest patience in the whole world yet, I'm one of the "stictest" people. Look at my PM
Have more than enough experience and time for the job. Feel free to contact us for more information. Thank you, Level 3
