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customer service

£10-15 GBP / hour

Closed
Posted over 5 years ago

£10-15 GBP / hour

Attracts potential customers by answering product and service questions; suggesting information about products and services. Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. Ability to multi-task and to work under pressure.
Project ID: 17979153

About the project

33 proposals
Remote project
Active 5 yrs ago

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33 freelancers are bidding on average £12 GBP/hour for this job
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I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. I possess more than 5 years of progressive experience in the editing , proofreading and admin field. My professional history includes positions such as Customer Service Admin , Virtual Assistance , Social Media Manager , Website Design , Shopify , Oberlo , E - Commerce store design and many more. I am originally South African with excellent English language written and verbal skills , I am fast with computer applications or Mobile applications and love to multitask. I have a full time remote location as I work from home and know I am excellent with Social Media. I like to be organised in my work and report back in the most complete way . I look forward to speaking with you further regarding your available position.
£11 GBP in 40 days
5.0 (3 reviews)
5.3
5.3
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I have read the project's description and willing to provide customer service to potential clients. I have used Slack, Zendesk, web apps to provide customer support to clients. Feel free to contact to discuss further on the project.
£10 GBP in 40 days
5.0 (1 review)
4.3
4.3
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Hi, We have reviewed project details and we can do all. We have in-house team of skilled customer support professionals who have fluent spoken and written English and 8+ years of experience in providing customer support services via emails/tickets/live/chat/phone. All our professionals have worked with several BPO companies and provided support services for wide range of process including technical and non-technical both. They are well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Great expertise in orders processing by taking customer's information & handling & managing refund and shipping cases as well. Apart from this, the best practice we do is that we do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, we do request to the concerned person to make us available with answers of saved questions or allow us to provide logical reply to gain regular business and to satisfy customers and maintain company reputation. To ensure, we are the right & best service provider, we are also ready to give you a trail run. Thanks & Regards.
£11 GBP in 40 days
5.0 (1 review)
3.6
3.6
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Dear potential client I understand that you are looking for a superb customer service rep. I am the most suitable person for the job because I meet all the requirements below and I understand that the success for any business in how the customers are treated. I speak fluent English and I am excellent on the phone and love to help people. I am hard working, dedicated and committed to any task given me and will be an asset you if chosen. I have excellent reviews on here and many satisfied clients and would love to make you one of them. I look forward to your speedy reply. Best Regards Heba Thomas
£15 GBP in 40 days
5.0 (2 reviews)
3.3
3.3
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Hello I can fulfill your requirements and work under pressure with multi-tasking. If you have any questions let me know. Thanks
£10 GBP in 19 days
5.0 (2 reviews)
2.8
2.8
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Hi, I possess 9 years experience in providing virtual assistance and customer support services. Looking forward to your kind response. Best Regards, Sofia
£13 GBP in 40 days
5.0 (2 reviews)
2.3
2.3
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Hi there! I'm a customer care specialist and I have been helping businesses like yours offer top notch customer service for the past 5 years. My empathic temperament helps me to deliver makes it easier for me to understand and effectively deal with complaints. I am very versed in customer support—Zendesk, Freshdesk— software, so I get to work almost immediately if you want to. I look forward to working with you. Many regards. Temitope
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I have great customer service skill
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I would love to help with your customer service project. I'm an experienced customer service agent, an educated business professional, and a passionate creative writer and artist. I have the character and qualities required to serve any transaction. I'm new to the freelancer.com platform, but I've been doing customer service for decades. Let's get started, Dani
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, As an accomplished professional with >10 years experience in maximizing customer satisfaction through customer service initiatives and dynamic team leadership, I possess a breadth of knowledge, skills and talents. Throughout the years of my experience I have managed to develop & sharpen skills such as attentiveness, complaint handling & resolution, multitasking, time management, calmness, and persuasiveness, which are essential to quality customer care. Look forward to hearing from you. Regards, Fahad
£15 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi we are expert in customer service. we can help you to handle all calls very professionally. we will answer all product and service questions. we will help you to improve customer satisfaction ratio. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
£10 GBP in 40 days
0.0 (0 reviews)
3.8
3.8
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Good day! I have read your requirements and I am suitable for this job. I have a vast experience regarding clients and their needs and I know that customers use predictive behaviour. If you are interested about more details ,we can talk more in private. Regards!
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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It would be a pleasure to help you out with customer service. I am free most of the time, so I'll make sure to get this job done in a perfect way.
£10 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Being able to work previously in the customer service industry for international company in my previous work, gave me the experience and knowledge to be able to work on this job. The knowledge and experience i have will allow me to provide exceptional service to our customer with international standards applied.
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a representative of a BPO company with a pool of Customer Service Representative that are trained and experienced in customer support . We are a company that believes in the importance of reputation, ours – by protecting and uplifting yours as we have a complete understanding of the demands and even the volatility of this global workplace. I believe that we have just the person(s) that’s a right fit for you.
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello there, I was immediately elated about your need for customer support staff as it fits my skill. I have a decade long media experience part of which has been spend working for an Advertising Agency as a Client Service Executive and therefore understand the rudiments of CRM. I hold a 1st and 2nd degree in Mass Communication and can bring that to play, meeting your job description. Already excited about the prospects of been a part of your team. Kindly consider my bid, best regards, Vwede .O.
£10 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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4 years working as customer care agent for Startek in Honduras , knowldge on selling and care services
£10 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I have 8 years of experience in Training and Development and I'm dedicated to achieve the business objective by delivering proactive training programs. and I'm a certified instructional designer who applies the process of identifying the performance, skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting or suggesting learning experiences that close this gap, based on instructional theories.
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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i can do my best by doing this job.
£11 GBP in 10 days
0.0 (0 reviews)
0.0
0.0
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Hi!!! I am a very organized and agil woman, and I learn very fast. I just need an opportunity to show what I can do. Relevant Skills and Experience I have experience in costumer service, and I speak english and spanish.
£13 GBP in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED KINGDOM
London, United Kingdom
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Member since Oct 17, 2018

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