eCommerce Customer Service Associate -- 2

We are seeking a Customer Service Associate experienced with Shopify to provide quality support for a busy e-commerce company. We are seeking someone to respond to our customer support tickets, respond to emails, answer incoming phone calls, and enter orders as they come in. *Interested candidates only apply if you have the flexibility to work weekends* 2 shifts available (Changable in the future): 1) Sat & Sun (2pm - 12 midnight) SGT (GMT +8) 2) Mon - Fri (2pm - 12 midnight) SGT (GMT +8) We are open if you are interested to commit 6 days a week as well. *Only apply if you are able to commit to these working hours (+/- 1 or 2 hours starting & ending time)as well as changing 1-2 days in your shift. (Eg. Sun - Thurs instead of Mon - Fri) What you'll do: -Act as the voice for the company by delivering excellent customer service -Answer phone calls (Using Aircall) -Ensure every single customer query or problem is solved. -Respond to customer support tickets and emails (Front and Chatra) -Follow up with service cases. You'll succeed if you have: -A friendly positive attitude and cheerful phone demeanor -Have natural empathy, this is extremely important. We care about our customers and expect you to do the same. -Patience -Enjoy providing solutions and contain an eagerness to deliver -Can multi-task effectively -Shopify, Front, Chatra, Salesforce, and Aircall experience (If you do not have experience in these apps, no problem. We can train you, as long as you learn fast) - Super Responsive - Attention to details and not just responding like robots - Careful of your words with every customer - Able to withstand pressure from any directions. - Must have flexibility to work early hours or late evenings, or can adjust to most demanding hours. - Please show a form of responsibility and dedication to our customers. - Must respond fast to service our customers, we do not want the customer to be waiting - Must learn how to assist/troubleshoot for the customer on your own (We will guide you) - Must learn how to under-promise/over-deliver - Must be accountable to yourself and our team. If you are looking for a job where you can just stay online and walk away from your desk, this is not a job for you. Our team is made of very reasonable people and good employers. We are looking to hire for the long run. However, we are not time-wasters, we need our new team members to learn fast and fit into our collaborative environment. Customer support background is a must. Independence and common sense should be a basic. Only apply if: - You can commit to the working hours - Looking for a long term job - English speaking (Preferably without strong accent, as you will be handling calls) - Must have willingness to learn - Must have patience (Our customers are not easy to handle) Thanks for your interest!