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Virtual Assistant / e-commerce customer support

$30-250 USD

Completed
Posted almost 4 years ago

$30-250 USD

Paid on delivery
We run a k-beauty brand selling high end, innovative, unique and patented anti-aging products. We sell worldwide, e-commerce only. We receive dozens of support requests through Gmail, Facebook comments and messages every day > experience and rapidity + efficiency are highly required! We require someone with great customer service experience to help respond to emails and comments + messages on Facebook. We will provide answers to some of common questions we receive. From time to time, the candidate may be required to log into our Shopify store to look up orders and refunds. In addition, concerning emails about products returns, a detailed excel file will be sent every week. Duties include: Checking and answering comments on Facebook Responding to private messages on Facebook Responding to emails Cancelled subscriptions' emails should be answered then forwarded to us - email address will be provided later - cancellations are proceeded internally. Solving customer problems such as a change in their order etc. Solving customer inquiries such as the status of their order, how long before their shipment arrives, etc Looking up orders in Shopify when required Moderating comments on Facebook posts, hiding complaints, deleting slander Qualities needed: Excellent English comprehension and writing ability Courteous and compassionate customer service Problem-solving ability Facebook experience Interest in Beauty / anti aging treatments is an asset Ideally, the candidate has experience with ecommerce.
Project ID: 24791027

About the project

70 proposals
Remote project
Active 4 yrs ago

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Hi there, I saw this job posting and I think I can help you assisting the customers, I believe, proving exceptional service will skyrocket the sales on your business. I work in an Australian Jewellery Online Shop (Belle Fever) for 4 years as a customer service quality leader, I did similar tasks as you mentioned in the description, I'm sure with the skills I have, I can provide an exceptional service for you customers. I'm a fast learner and trainable, this will also save your time from explaining back and forth :) Feel free to message me if you are interested :) Regards, Ira
$30 USD in 7 days
5.0 (2 reviews)
3.3
3.3
70 freelancers are bidding on average $143 USD for this job
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Hi Future Client, Thanks for sharing your project requirements with us. It will be our great pleasure to work on your project. I am one of the preferred freelancers in the site and referred by the freelancer staff ___ to bid on your project because of our past projects which are similar to yours. I am a graduate of Business Administration with more than 13 years of work experience. My team has worked on several similar projects related to Virtual Assistant/e-commerce customer support (data entry, admin work, customer service/support, email handling, VA, etc.) and can deliver to tight deadlines. You can see an example of one of those projects in my portfolio here: https://www.freelancer.com/u/jkaranm We can generally multitask work everyday day. I'm interested to hear more about the project and about the subject matter. If you award me the project. I'd be very happy to discuss this further and get started for you as soon as possible. Thanks! Janis
$250 USD in 7 days
4.8 (63 reviews)
8.1
8.1
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Hello, This is Osama applying on this post as a Virtual Assistant and customer service manager. I have been in customer service for luxury clothes, accessories store for more than 2 years, i have been worked on Shopify, very familiar with order processing, editing, exchange, refund and uploading products,,, etc. I can understand that i will be working on email handling, respond to customers/clients through commercial accounts like Facebook and other communication channels. For similar experience please check my portfolio https://www.freelancer.com/u/EngOsama75 I really consider myself the ideal candidate for this position & very eager to speak with you & discuss further details. Awaiting your positive reply. Thank you Osama
$95 USD in 7 days
5.0 (20 reviews)
6.8
6.8
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Hi There, I read carefully your project and I understand perfectly the job. I do have all the 6 qualities you mentioned. I am also a native English and French speaker. I am really looking forward to hearing from you. Best Regards Herve L
$100 USD in 7 days
5.0 (15 reviews)
5.6
5.6
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Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites.  I do have previous experience in customer support for over a year. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Managing the email list of the company.   In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements.  I look forward to speaking with you about this opportunity. 
$140 USD in 7 days
5.0 (21 reviews)
5.3
5.3
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Hi there, I would like to be the perfect match for your job but we couldn't know this until we discuss more. For about 3 years I worked as a remote virtual assistant for a company located in Melbourne, Australia. Part of my duties were to take care of their ecommerce website and eBay store, dealing with suppliers, listing products, importing/exporting products, customer care, answering emails, messages, complaints etc. I also booked the couriers, made refunds in paypal and many other tasks. I hope my experience could help you. If you are interested to discuss more details, please get in touch with me. Kind Regards, Florin
$140 USD in 7 days
5.0 (30 reviews)
5.1
5.1
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I've carefully checked your "Virtual Assistant / e-commerce customer support" project and really interested in this job. Can you send me a message? Then we can discuss the details and build a long term & healthy business relationship with each other.i have read all Job description in detail. Please consider me for this task and check in my profile all Relevant Skills and Experience. Quality results and satisfied customers are my main priorities. King Regard,
$140 USD in 7 days
4.3 (13 reviews)
5.7
5.7
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i am experienced VA having all the skills listed above.. contact me for further deliberations... regards GINU
$140 USD in 7 days
4.6 (11 reviews)
4.7
4.7
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I have read the job details and is willing to work. I will do answer of questions, email replies and Facebook comments replies. I understood your requirements and I am a good fit on this job. I have a great experience for FB as you can check my profile. I have completed a recent project regarding social media, FB. I am ready to start working now and I need some scripts ( reply thoughts ) and more files that will help me to do your work.
$110 USD in 7 days
4.9 (15 reviews)
4.1
4.1
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Hi there, I am a Virtual Assistant with over 5 years of experience and I would love to help. I have excellent Englsih and I am currently based in Australia. I am well familiar with Facebook and all other social media. I have previous experience in using E commerce platforms such as Shopify. I am naturally in to beauty industry. Please feel free to msg me for further discussions. Thanks, Sachini
$200 USD in 7 days
4.3 (17 reviews)
4.8
4.8
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Hi, I am interested in your project and I would like to know more details. Kindly drop a message so we can discuss.
$100 USD in 7 days
5.0 (4 reviews)
3.7
3.7
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Dear Employer, Thank you for posting the project on Freelancer. I have gone through the description of the project and have the complete understanding of the work that is required to be done. I hold great expertise in working on such projects and can assure the delivery of completed project within the specified timelines with impeccable quality. Please give me an opportunity to showcase my skills and help you with your project. Thanks!
$35 USD in 3 days
4.8 (10 reviews)
3.8
3.8
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Hello there I have seen your project and I can do it because I have good experience in this field. And I have been working for 3 years and if you want you can see my reviews which I have done before here. And I am interested to work with you for the long term if you give me your project and one thing more I am a student of Computer Science and Engineering(CSE) and also a web designer and small web developer. So I think I am the right candidate for your project. Thanks
$100 USD in 3 days
5.0 (3 reviews)
3.4
3.4
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Hi there, I have read your requirement, I'm Jhon. A dedicated and established Virtual Assistant with extensive experience working as a administrative assistance in various companies and organization for 6 years . I can help you with following: #1. Web Design (Custom or WordPress, Wix, Shopify ) #2. Photoshop/graphics design #3. Social Media Marketing and Management #4. Landing Page Design #5. Content writing #6. Website management #7. Email Marketing and Support #8. SEO Optimization #9. Web Research #10. Any Administrative Work I provide a flexible, efficient and 100% satisfactory service. I am offering you with the most reliable and professional virtual assistant in the market. I look forward to hearing from you in the near future and hopefully to schedule an interview in which I hope to learn more about your company, its goals and plans, and how I may be able to contribute to its continued success and growth. Thank you for your time. Sincerely, JHON
$250 USD in 7 days
5.0 (1 review)
3.2
3.2
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Hello, I provide high-quality Virtual Assistant services from data entry and data mining to web research and copy-paste tasks. These assignments may be simple, but you need someone who intuitively understands what you want to be done and doesn’t hesitate to ask if there are areas that need to be clarified. I can assist you with these tasks : • Data Entry • Copy & Paste • PDF - Word • PDF - Excel/CSV • Web Research, • CRM Data Entry • Image to MS Excel/Word, • Assignments Work • Data Editing • Data Scraping • Data Details from Websites • Business Cards Data Entry • E-commerce Products Listing, • Word Press Data Entry, • Manually Typing Work to Excel or Word Document • Other various business-related works. Guaranteed Service: • 100% Accuracy • 100% Buyer Satisfaction • 100% Time for Delivery • Unlimited Revisions Looking forward to hearing from you soon! Thanks!
$500 USD in 30 days
5.0 (1 review)
1.2
1.2
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Hello, I just found your job proposal and I think i have all the relevant skill which are required for this job. Hope for the positive response. Thank you
$120 USD in 4 days
0.0 (0 reviews)
0.0
0.0
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I know how it works please trust me Relevant Skills and Experience Organisational and time management abilities. Administrative skills. Communication (written and verbal) Customer Service. Accuracy and attention to detail. Multi-tasking.
$156 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi! I have experience in e-commerce on facebook, instagram and whatsApp with international brand Zaheen Kamran Designer Jeweler. I read your description and I am very suitable for it. I am hardworking, creative, problem solver and able to do multi task job. I will provide you extreme discount as well.
$100 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Greetings, I have gone through your project and it matches my expertise. I have over 3 years of experience as a seasoned Virtual Assistant with a good command over written and spoken English. Please contact me so that we can move forward. Sincerely, Usman Nazir
$140 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'm interested in your project for e-commerce customer support. I have already same customer support b2b and b2c experience with an Australian client on Alibaba and Gumtree. I have good data entry and internet research experience, done the same job before as a freelancer, I mainly focus on representation of the company as the best company for the customers. My rates are reasonable, my all the previous clients gave me excellent comments for my quality work and communication skills. Please contact me and let's start the project now in a minimum budget. Thanks.
$200 USD in 7 days
4.6 (1 review)
0.0
0.0
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I have worked in sales in London for the last couple of years. I have a degree from a Russell Group University, and I am very well adept with dealing with customer enquiries. I am proposing handling all incoming customer requests and enquiries for $120 a day for as long as I am needed.
$120 USD in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of MOROCCO
Casablanca, Morocco
5.0
49
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Member since May 24, 2018

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