Hey,
Myself Puneet, I have 9 years of experience in Technical Support/Virtual Assistant and Customer Care in IT Domain - Helpdesk team.
Given end to end support and have great troubleshooting experience in handling customer queries on various ticketing solutions.
Here is my brief summary of experience as :
Clients Handled : Telecom, Banking, Finance Clients Location : USA & Norway Ticketing Systems knowledge : JIRA, SM9, ServiceNow, Siebel CRM, Zendesk
Technical Expertise : Linux, Windows
Communicators : TEAMS, Zoom, Skype Softwares Expertise : Microsoft Office (Word/Excel/Powerpoint/Visio)
Roles and Responsibilities Performed :
1) Customer Support
2) Phone, Email and Chat Support
3) Tickets Handling within SLA’s
4) Documents Formatting, Presentations Prepared and Delivered to Clients
Skill Set:
1) Excellent Written and Verbal Communication Skills in English
2) Bachelors Degree in Technology
3) Smart, Technical, Ethical and Punctual
Workplace Description :
1) Quiet place at working from Home
2) Noise cancellation headphone with microphone
3) Fast and Reliable Internet Connectivity (5 Mbps)
4) Laptop (Core i5, 8 GB RAM)
My skills are not limited as I am willing to undergo any training that's necessary to improve and do my tasks better, I can work under minimal supervision even under pressure. I am easy to work with and I have a flexible schedule that can adjust to your preference.
Thanks for your time, Looking forward to work with you!