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Customer Happiness Specialist - eCom Store - Full Time(3 US freelancers)

$2-8 USD / hour

Closed
Posted over 5 years ago

$2-8 USD / hour

We are a rapidly growing Social E-Commerce company, creating innovative women's must need products from the ground up. Here at our company, we believe in doing things a little different. We think outside the box, push boundaries and carve out a new way of thinking as well as best practice. We care as much about our team as we do our customers. So the cornerstone of our company is total customer focus to ensure the best possible purchasing and after-care experience. If this sounds exciting to you, or you’re a flamingo in a flock of pigeons and you can hit the ground running, then we want to hear from you... We are looking for Full Time Customer Service Specialist. Job Description: 1) Answer customer service inquiries via email, live chat and Facebook in less than 12 hours (This KPI is very important) 2) 45-48 hours per week and able to work on weekdays and weekends. 3) $3 per hour during 3 months probation, after you have passed the probation we will assess you based on your performance 4) Full online job based from your home and needs to be always on Skype during designated office hours 5) We require excellent written communication skill in English 6) Fast and stable internet connection 7) Being social media savvy is an advantage *We reserve the right to shorten the probation due to lack of performance, attitude, inability to reach KPI etc Evaluation criteria for 3 month probation 1) Logic in answering customer questions 2) Tone, grammar, spelling 3) Able to achieve KPI 4) Promptness in replies 5) Follow up skills with internal staff and customers
Project ID: 17893308

About the project

7 proposals
Remote project
Active 5 yrs ago

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7 freelancers are bidding on average $4 USD/hour for this job
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Hi we are expert in customer support service. we can help you with best customer support for ecom store. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$6 USD in 40 days
4.9 (4 reviews)
4.8
4.8
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Hi there. My name is Hex and I will be your Social Media Customer Service Representative today :) Please take a moment to learn about me as I will be helping you today with your post regarding Social Media Customer Service Representative. I have excellent command over English language so your Customers will not be having problems with respect to communication as all communication will be clear and easy. If you have any problem or ambiguity, please do not hesitate to ask me at any point. Meeting the 12 hour KPI is so much easy for me and I ensure that all queries will be answered within 8 hours maximum. I have also been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand and I have been working the owner all kind of support during the day. However, as she has now reduce the number of properties and my services are not required on a large scale, therefore I can be available for you now, 24/7, so that you don't have to be left hanging around when looking for help. However, she can also vouch for me if you would need it. Also, you will find me very calm and cool and I have excellent Internet Connection and can also make a team of 2-3 members so that your Customers never have to face a huge wait time to be entertained. Kindly do have a look at my profile for reviews regarding my quality of services. Thank you for getting in contact. If you have any more queries just let me know. Happily Supporting ! Hex.
$3 USD in 40 days
5.0 (3 reviews)
3.8
3.8
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Hello, I have a lot of experience in customer service and being virtual assistant, I have high level of using Microsoft office programs, high level English and native Spanish fluency. I can manage accounts and I have worked in the management of online stores (amazon, shopify, mercadolibre). I have experience in data entry (Inventory), skype, booking, slack, zendesk, call handling, dialpad, etc. I will be available 8 hours per day, 5 days per week and can be more time if needed. I have my own space, fast internet connection, my own headsets and laptop. If you have any question or want to discuss anything, feel free to contact me at any time. I can start right now. Regards, Carlos
$3 USD in 40 days
5.0 (1 review)
3.4
3.4
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Hi we are expert in customer support service for ecommerce store. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team
$6 USD in 40 days
5.0 (3 reviews)
3.4
3.4
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have over 5 years of experience in the Marketing and Customer Services sector within the U.K, U.S, and French markets. I was trained at large Firm in the U.S and served as Team Leader for over 2 years. I can provide a wide range of services such as customer retention, development and support using a variety of channels like live chats, e-mail, ticket and phone. I am determined to exceed customers expectations. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer retention and loyalty. I have consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Throughout the years of my experience as a Customer Service Agent I have developed the ability to lead teams, respond to customer inquiries, and mediate conflict in a timely manner. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. I am familiar with a variety of customer support tools and paltforms such as Tawk, Livezilla and Zendesk.
$4 USD in 40 days
5.0 (3 reviews)
3.3
3.3
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Hi I have been working with Ecommerce businesses for the last 8 years to handle their phone support, live chat and email support. I have dealt with placing orders, processing orders, accounting, complaints and overall communication. Please get back to me so we should discuss the details and see how should we proceed. Best Nasir
$3 USD in 40 days
5.0 (2 reviews)
1.6
1.6
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I am a very dedicated, motivated, and experienced Virtual Assistant. I have done past projects for customer support/services, I have BPO experience, and I also have IT experience. I'm available 24/7, mainly during U.S. hours. Also I am fluent in English speaking and writing. I have experience of working with Uber customer support/Time Warner as well. Also I have experience in being a Virtual assistant for two Australian clients for a period of approximately 2 years and also provided customer support (chat based) for game companies like ESL Please get back to me if you are interested to discuss more, have further queries, or want to get my fully updated resume
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Secaucus, United States
0.0
0
Member since Oct 4, 2018

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