I have over 10 years of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid. In my more than a decade of career in providing customer experience I already learned to handle and properly respond with respect to people. I am more exposed with insurances wherein one of the necessity in the US.
. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.
As a Virtual Assistant, I'm confident in my ability to make anything I put my mind to a success. I work quickly and confidently because I love what I do, I'm extremely motivated and a great manager of time, I learn quickly and I have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.