Hello there,
My name is Manuel and being in customer service for almost nine years I have an amicable and professional telephone manner, and I have excellent listening, verbal, critical thinking, and written communication skills.
I was a Technical Support Engineer for Zoho CRM and primarily into Escalation, Product Support, Business development of CRM consultants, technology partners, VARs & MSP’s from December 2012 to September 2018
I think this job better suits me since I’ve gained experience in multiple areas around Support and responsible for delivering in the key areas which include Post-Sales, Pre-Sales, Consulting, Operational, Customer Service, Business Development, Social Media and Escalation Management.
I’m a computer literate highly, being experienced in Customer Relationship Management Softwares, Antivirus Softwares, Word, Excel, Outlook, and PowerPoint to name but a few. I am also very quick to get to grips with new systems and software.
I live in Austin, TX
Thanks
Manuel