To Support Customer resolve their issue minimum TAT .
Call centre and back office type work ...taking .
1) Managing service operations for rendering and achieving quality services; providing first line Customer support by answering queries & resolving their issues, ensuring minimum TAT.
2) Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements, achieving higher customer satisfaction matrices.
AUTOMATION EXPERIENCE:
• Design/develop the agreed upon solution in MS Excel with VBA Programming.
• Deliver end products maintaining quickly turn around times and highest quality standards
Execute quick turnaround work in MS Excel involves VBA.
• Assisted with automation of Logistics work manual processes by writing VBA code
And using macros and formulas to speed processes and maximize accuracy.
• Automation using Excel to Outlook for sending emails with attachments on time.
• Basic automation on Dashboard reports, Forms, Form Controls, ActiveX Controls etc.
• Extensive usage of MS Excel (Aggregate function, VLOOKUP,Hlookup, Advance Excel Formulas, Dashboard, Data Validation, Conditional formatting Etc.)
• VBA Programming Knowledge on Loops, Array, Functions, Forms etc.
• Connecting Excel workbooks with MS-Access (Import and Export the Sheets).
• Basic working knowledge on MS-Access (Design Tables, Relationship between tables,
Reports, Queries, Forms etc).
• Linking Tables with MS-Access to Excel sheets, Write the SQL query in MS-Access. Etc.
I am sure I can help you with this. Please let me know if you'r interested so we can discuss the details and the helI am sure I can help you with this.
I have been a customer service representative for 4 years. I've handled both inbound and outbound campaign as well as chat support. The combination of my experience and knowledge makes me confident that I will be a really good fit for this role.
Hi,
I would like to know more about your project
I am especialist on client service and data analisys
If you want we can talk about your requirement to get better undestood about your project and better price.
Best Regards
Luis Augusto Guerra