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Customer Service

$8-15 USD / hour

Closed
Posted almost 5 years ago

$8-15 USD / hour

Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverable etc. Manage effective project implementation and delivery to ensure customer satisfaction. Manage project activities to meet business goals. Track and monitor project execution to make sure that the customer requirements are met. Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution Develop process improvements to meet customer needs. Improve customer relationship by providing timely and accurate responses to their inquiries. Validate project plan and schedule to incorporate any changes requested by customers. Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase. Inform project status, schedule and key issues to customers and management on regular basis. Perform negotiations on project activities with customer when required. Maintain and update a database of project related documents. Inform management on customer needs and business opportunities. Make adjustments to the billing rates and estimations according to company’s policy.
Project ID: 19273829

About the project

8 proposals
Remote project
Active 5 yrs ago

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8 freelancers are bidding on average $11 USD/hour for this job
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Hello, I am Terry Wilson and I have done MBA(hons.) from the University of Manchester, England and PhD. in marketing as well. I have worked with many top notch companies like Guerilla scope, Abacus and Foxtail Marketing. In past 5 years I have developed, solicited and executed numerous marketing and business plans for various companies and helped them elevate their performances. For analytical written and visionary project, you can hire me. My work is my passion, I work with dedication and provide 100% achievable plans and guidance according to YOUR needs. You'll thank me later If you hire me for this project. Regards Terry Wilson
$12 USD in 40 days
5.0 (1 review)
1.7
1.7
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Hi Dear Client , I see that you want A VA Work , I can tell you that i can do this work perfectly , I have more than 3 years experience in this domain and I'm ready to start as soon as possible . Contact Me As Soon as possible . I hope that we will have a good partnership ! Best Regards
$8 USD in 40 days
3.0 (1 review)
0.0
0.0
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Hello, My name is Glory, I have an experience working with a clothing store as a customer service representative and I can proudly say i never lost a customer. Looking forward to using my customer service skill to help achieve your company's goal.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I Want to apply for this job posted by you. Please find my details:- Quick note about me:- a> Program Manager with more then 15 yrs of core experience in Project | Product management. b> Worked on multiple domain like:- 1> E-Commerce ( B2B , B2C , B2F , C2G) 2> Health Care Domain 3> Banking , Finance & Insurance Domain 4> Toll Plaza (ITC Projects) in Integration with System Integrator. 5> E-Governance Project. 6> MAnaged Services Projects. Methodology:- I have strong hands on a> Waterfall Methodology ( have 120 + PMP PDU) b> Agile Framework ( Strong Work on Exp on Agile , XP , LEAN , Kanban) ( Have 60 + PDU for ACP(Agile Certified Professional) Technology:- I worked on all major Technology Team and have very good Techno-Functional Exp. a> Worked with Mobile Application Team ( React Native , IOS ( Swift , C++ ) , Android Team , for multiple project development and Implement. b> Open Source :- Closely working with Open Source based application Team ( WordPress , Drupal , Magneto , Larawev). c> .Net Team d> Java Team Handling Exp:- I have great Team Handling Exp with Multiple location( onsite - Offsite model). Vastly Handled team size of more then 60 Plus resources at same time Good Hand on Project Management Tools. I hope & Believe if you are looking for dedicated , Neutral , Honest & Technical sound person then I am the right person on whom you can trust and relax for Quality Delivery. I got appreciations and recognition from Clients time to time less Regards
$12 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir/Madam, I am an experienced Program/Project Manager with 20+ years of work experience into project Management and program management working with multiple stake holders and running a successful project. Please provide me a chance to work and enrich your business. My skype id is prgupta1
$11 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am an expert in customer service with 2years experience. Have a great way with clients. Can do CRM. Good in email correspondence, telephone management and cooperate services. Relevant Skills and Experience Telephone management, email correspondence, CRM, proposal writing and editing.
$12 USD in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of NIGERIA
Lagos, Nigeria
0.0
0
Member since Apr 18, 2019

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