Find Jobs
Hire Freelancers

End User Tech Support for My Hosting Company

$2-8 USD / hour

Closed
Posted about 6 years ago

$2-8 USD / hour

We are a marketing company that has always hosted our clients' websites on our servers to ensure we can keep them up and running. As we've grown and continue to grow, I have a need for someone to administer the basic functions of the server (new account provisioning), Cloudflare DNS setup, and service tickets. This could include live chat support. We use WHM/cPanel on a two server system. One serves a domain's web content, the other is the handles email and FTP storage functions. We also are starting to implement WHMCS to handle the basic provisioning and billing. My belief is that most support tickets after the initial setup will be email setup based, email delivery based needs or website down issues. So familiarity with webmail, client email setup and basic delivery issues will be required. We handle the website design and maintenance for the vast majority of our clients, so most WordPress issues will be handled by our team. We will be keeping regular backups, so it would be important that if a site goes down during our off hours, you could at least install the backup on our secondary server and point the Cloudflare DNS to that server to keep the site up until we can look at it. I will provide complete instructions and training on how our systems work. Ideally, this would be handled by a team that can handle both tickets and live chat with minimal communication barriers. My team is generally available from 7 am - 6 pm Central Time in the US. We would like someone that can cover the other hours. It does not need to be dedicated time for us as I don't anticipate a very large demand. I am open to both a retainer/set monthly cost or a per instance/hour fee. Please read through this carefully and DO NOT SEND A TEMPLATE BID. A template bid will be blocked immediately. I selected the hourly budget as a place holder and am open to creative pricing solutions. If you have any questions, please reach out and we'll discuss! Thanks in advance!
Project ID: 16424377

About the project

27 proposals
Remote project
Active 6 yrs ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
27 freelancers are bidding on average $7 USD/hour for this job
User Avatar
Hi, i specialise in Linux Server Administration and i want to work for you on this project. I can provide you daily / monthly support to you and looking forward working with you. thank you
$6 USD in 40 days
4.8 (1212 reviews)
8.7
8.7
User Avatar
Hello sir, I am working as server admin from past 8 years and have expertise in giving the customer support and solving the server end issues. I have pretty much knowledge of whm/cpanel. I will be there for the remaining time. Looking forward to having a discussion. thanks
$5 USD in 20 days
4.9 (354 reviews)
7.0
7.0
User Avatar
End User Tech Support DNS, Linux, PHP, Web Hosting, WHMCS 7 years experience Please respond to me so that we can discuss the details
$7 USD in 40 days
5.0 (33 reviews)
6.4
6.4
User Avatar
Hi I have 4 years of experience as system admin . I have gone through your requirement and can provide you one ping support for all your ticket . feel free to discuss more thanks
$7 USD in 40 days
5.0 (162 reviews)
6.2
6.2
User Avatar
Hello Hope you are doing well. I have 5 year of experience in Cpanel/WHM based webhosting . I can provide full server support including Monitoring , Server Security and Some Automation. I can handle both LIve Chat and Support. We can talk more in detail if you are intrested in my profile. I will be available on your preferred timezone. Regards, VIshnu
$8 USD in 40 days
4.9 (164 reviews)
6.2
6.2
User Avatar
Hi I can provide you full support for your hosting company please try to contact me asp will assist you in that way for sure
$5 USD in 40 days
4.9 (87 reviews)
5.5
5.5
User Avatar
Hello, We are a team of linux server admins with more than 3 years of experience. We are working on several hosting platform and their control panels. We can provide you technical support for your hosting company. We are ready to work on your project from now. Lets come over chat-box for further discussion...
$4 USD in 40 days
5.0 (104 reviews)
5.4
5.4
User Avatar
Hello, I will be available for work in off hours as per your requirement. I have 4+ years experience in Linux server + Cpanel/WHM and I can work with the ticketing system but not in the chat. Please contact me so that we can discuss the details in CHAT. Thank you
$6 USD in 4 days
5.0 (126 reviews)
5.5
5.5
User Avatar
Hello I am a system and network administrator, with more then 10 years of experience. I worked with different services and servers, particularly, designing of local datacenter, management of local and remote sites, and cloud environments. The above-mentioned experience includes work with virtualization technologies, mostly based on VMWare products, cloud services such as AWS, DigitalOcean, and etc. I have proven knowledge in networking and security, thanks to the work experience and Cisco training sessions I participated. The short list of the servers and services include but are not limited to: Web Server (Apache, Nginx, IIS), Mail Server (Postfix, Exim, PowerMTA), DNS Server (BIND, Unbound, MS DNS), Firewalls (Iptables, PFSense, etc.), basic scripting (BASH) etc. I believe my skills and qualifications correspond to the requirements. I am available for an interview any time. Thank you for considering my application. Regards Eduard
$20 USD in 40 days
4.9 (39 reviews)
5.2
5.2
User Avatar
Dear Hiring Manager Greeting of the day. I am Raj having more than 5 years experience in WHMCS. WHMCS is the area of my expertise. I have developed number of websites in WHMCS. I am Web Developer as well as Web Designer. I have developed number of websites from scratch. I can handle either it will be designing part or development part. Today i have found your job and very interesting to do your job because i have completed number of jobs like yours. I will give you best as you seeking here. Please check my feedback , you will notice that i will be best freelancer for your job. Looking forward for positive response from your end. Best Regards Raj
$8 USD in 40 days
5.0 (12 reviews)
4.5
4.5
User Avatar
Hi there! I'm able to be available at other hours 6 pm - 7 am because my time zone is 12 hours ahead from US central time zone. I've understood the requirements that I'll have to ensure at least the backup installation on secondary server and DNS pointing to that server during your off hours. Can I've got complete instructions please to handle all the server issues more efficiently? As you've asked for pricing solutions, I think monthly salary would be good for this job. Can we discuss the project in detail over chat please? Best Regards Chyedur
$8 USD in 40 days
5.0 (10 reviews)
3.6
3.6
User Avatar
Hello Sir/Madam, As you are looking for WordPress expert for Hosting Company, I am glad to inform you that I am the best choice for you. I have the 9+ years of experience in the Wordpress website development and I have the following skil set. >> Expert in English Communication >> Responsive design >> PSD to WP development >> Theme development/customization >> Plugin development/customziation >> Blog development >> Muliti langugae >> API integration/development and many more I am ready for the quick discussion on your project scope so I can help you out and start work with you. The given cost is a ballpark value so don't worry after discussion with you on project scope we finalize the project cost and timeline. Looking forward to starting work with you. Thanks & Regards, Ravi
$6 USD in 40 days
5.0 (4 reviews)
3.2
3.2
User Avatar
I have briefly read the End User Tech Support for My Hosting Company description , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well.
$5 USD in 40 days
5.0 (5 reviews)
1.8
1.8
User Avatar
Already worked as L4 Support for Linux and windows environment. Now working as AWS Cloud infrastructure Architect
$5 USD in 40 days
5.0 (1 review)
1.6
1.6
User Avatar
My resume will show you that I am the best candidate for your open WordPress Developer position. With more than seven years of experience in this role, I am well-versed in WordPress, e-commerce and Google Analytics. Moreover, my on-the-job experience has afforded me a well-rounded skill set, which includes: • Building scalable websites. • Working with QA Departments on customized testing plans. • Developing WordPress themes and plugins. • Assisting in the monitoring and reporting on website traffic and performance. 
 In addition to my experience, I have a solid educational foundation and a passion for programming. I am extremely enthusiastic about Manx Management's focus on community-focused websites and would welcome the opportunity to contribute to your impressive work. Please contact me if you would like to schedule an interview or have any questions about my skills or experience.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I have six years of experience in managing Linux hosting server which is running with different control panels like WHM/cPanel, Plesk, and DirectAdmin. I have vast experience with WHM/cPanel servers and have managed many website and emails related issues. I can thoroughly check the server regularly for any vulnerabilities and can prevent spamming issues from the server. As you need to cover your night time, I can easily cover the time which you need. Eagerly waiting for your update on this.
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
We have a company that actually does hosting and IT services, basically everything you need. What we need is marketing. Maybe we can do a service swap between companies. You get IT support and hosting if needed and we get marketing. How is that for creative?
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
very big experience with virtualization technology and linux administration. i built and maintenance virtualization infrastructure for vps hosting in webhosting company. portfolio in profile and on github
$8 USD in 40 days
0.0 (1 review)
0.0
0.0
User Avatar
Comgenux systems have team of qualified engineers who provides 24x7 tech support to businesses and organizations.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I have good experince in whmcs,ftp,emails, domains as i am working on it since last 7 years. I did had some websites of my own for reseller hosting and domains.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Muscatine, United States
5.0
55
Payment method verified
Member since Dec 4, 2015

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.