I am a technical/business ICT specialist with more than 17 years of experience, most of them are related to customer experience where I was engaged with gartner leaders such as Genesys, Altitude, Clarabridge, TeleOpti and 5 years of them is related to Data and Analytics. I worked with couple of BI vendors such as Qlik, Tableau and Microsoft with knowledge about other products such as Yellowfin, Sisense, MicroStrategy, etc...
I was leading the operations team, having an eye on the service delivery, technical support and customer success and contributing directly to the solution design, sales & account management, channel management and product development.
During the last few years, I managed a partner network of 20+ partner, started with 3 and ended up with 22.