Customer Service Representative & Salesperson for eCommerce Store - 17/04/2017 14:31 EDT

Hi there! I run a growing eCommerce store that sells salon & spa equipment, and I’m looking for someone to take on the day to day customer service, sales, and operational responsibilities so that I can focus on growing the business. To apply, at the very top of your cover letter, please write "It's snowing in Orlando." DESCRIPTION OF IDEAL CANDIDATE - People Person The candidate needs to be friendly, outgoing, and a good listener. You need to be a strong communicator, speaking and writing (email and chat). You’ll need to be able to make people feel comfortable - convey empathy. - Self Starter You need to be self-motivated, happy working on your own with minimal guidance (after you've been trained). - Decision Maker You need to be comfortable making decisions and taking responsibility. - Problem Solver You need to be able to think through problems, take the initiative to help customers, and be able to recommend solutions - instead of waiting to be told what to do next. - Follow Through If you are given a task, or a customer needs help, you need to be able to follow up until the problem is solved, and not stop after the first step is taken. - Comfortable W/ Constructive Criticism I'm always working to improve the business. If I notice areas for improvement in your performance, I'll talk to you about it. I'll be nice and respectful, but direct and quick. Don't apply if this will be a problem for you. - Cultural Flexibility We are an American company. I've hired people from all over the world, and sometimes there are cultural/communications misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business. COMPENSATION - Will be based on ability and experience, in the range of $4-7 per hour. PRIMARY RESPONSIBILITIES We will train you on everything you need to know, including product information. - Customer Support: Answering customer questions and inquiries via phone, email, and chat. - Sell: Take orders over the phone. Convince prospective customers to buy. Give discounts and quotes, negotiate with potential customers. - Leads: Follow up with leads - make phone calls and send emails to prospective customers. - Order Fulfillment/Management: Send orders to suppliers, get quotes, capture payments & fulfill orders, etc. - Sales & Invoice Tracking: Enter/track sales and cost information into sales spreadsheet, and file digital invoices. - Solve Problems: Coordinate solutions to problems. - Make customers happy! CANDIDATE REQUIREMENTS - Honest - Fluent in English, near native speaker - Customer service experience - eCommerce experience - Able to learn many different kinds of tasks - Be able to think through a situation clearly and understand what needs to be done at each step - Organized, be able to follow a system (or process, or checklist) and remember to update the system (notes or checklist) after you complete each step - Type quickly (absolute min. 40 WPM) ADDITIONAL JOB DETAILS Internet Connection: You must have a stable internet connection that is NOT often interrupted or slow. - Work Environment: You should be able to answer the phone quickly at any time during business hours. There shouldn’t be loud background noise; that means no working from loud coffee shops, no crying babies, no barking dogs, etc. WORKING HOURS Full Time Position: Working hours are Monday through Friday 8:30 AM to 5:30 PM US Pacific Time with a lunch break. Depending on your time zone I may ask you to work Sunday instead of Friday. HOW TO APPLY 1. Send a cover letter with a short summary of your relevant experience. 2. Please solve this problem: What is the profit for this order? Please show your work. 3 chairs Price = $2495/chair Customer discount = 5% Our total cost = $5460 3. Please send your requested pay. This job is 40 hours per week. Feel free to ask me any questions. I look forward to working with you!