Hi There, How are you? I am a seasoned Salesforce Consultant/Developer with 7+ years of experience. I am highly trained Salesforce® certified with a strong knowledge of Salesforce Architecture, Design, and Development along with experience in Salesforce configuration and customization.
I can certainly help you out in this, I have hands-on experience in Computer Telephony Integration (CTI) for Salesforce. I can Integrate using CTI with over 10+ Cloud Phone Systems, Desk & Enterprise PBX's. I can build and integrate CTI systems with all versions of Salesforce, I can also Provide a base to create customizable softphones integrated with the Salesforce console itself.
Using Computer Telephony Integration (CTI) for Salesforce, I can do all kinds of fun stuff, such as the following.
-Real-time Call Analytics Dashboards, Call Tracking, Call Monitoring
-Call Recording & Call Reporting
-Lead Management, Lead Distribution & Lead Enablement.
-Customer Service, Support and Inside Sales Software.
-Send customized SMS messages to Leads and Contacts associated with a Campaign.
-Message one on one with Contacts from their Salesforce record page.
I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone call to discuss the project further.
Thanks & regards,
Piyush