Experience Summary
10 years of IT experience, 5 years of experience in ServiceNow as a developer and solution design.
• ServiceNow Certified Implementation Specialist.
• ServiceNow Certified Administrator.
• Experienced .Net application developer.
• Extensive experience in developing and maintaining IT applications.
• Excellent analytical thinking ability and communication skills.
ServiceNow Experience
• ServiceNow Development and Customization.
• Implementation of Incident, Problem, Change, Service Level Management, Service Catalog Management, Knowledge Management, Integrations.
• Business Rules, Script Include, Glide AJAX, UI Action.
• Client Scripts, UI policies, UI Scripts.
• Email Notifications and Inbound Email Actions.
• View, Approval and Assignment Rule Development.
• Data import using Import Sets, JDBC and SFTP.
• Workflow development.
• Report Development.
• Implementation of ACL.
• Migration using Update Sets.
• Integration using Web Services.
• SSO Integration.
• MID Server installation and usage of probes.