Dear Hiring Manager,
I am submitting this application for the position that might be available. With my extensive experience and in-depth knowledge of customer service, I believe I can be an asset to the organization.
Having worked within the service industry for over 10+ years, I have developed a wide range of customer focused skills by handling different projects – ISP support for UK end users using broadband service of Virgin Media, Service Desk Executive for US and Canadian business users using Yoga and Gym software of PerfectMind, IT Service Desk for US based Bank Bank of the West and currently working as Quality Analyst for Informatica Global service desk. To add-on to the skills, I have hands-on experience of auditing calls and incident documentation for 3+ years. Worked in Knowledge Management to improve the Knowledge base for the Service desk. I have completed my bachelor’s degree in Bachelors of Arts.
I am looking forward to having the opportunity to discuss the requirements and expectations of the position with you.
I have enclosed my Resume.
Hope to hear from you soon.
Regards,
Kuljyot Singh