English speaking B2B Sales and Support Agent (Home-based)

The company has developed a leading cloud service used by companies all over the world. They now need to strengthen their first line support. This position involves work Wednesday to Sunday during day time (European time). The working hours on Saturdays and Sundays will be 12 hours per day and Monday to Wednesday 5-6 hours per day. Qualifications: - Solid customer support skills. - Excellent verbal presentation and communication techniques in clear English language with no accent. - Computer experienced and internet-savvy. - Excellent customer assistance and problem solving skills. - Solid sales skills. - Experienced in closing sales on the phone. - At least 18 years old. Your role: You will be responsible for answering questions related to the company's cloud service. The work will consist of handling 1st line support questions. For 2nd and 3rd line support questions the staff at the head office will step in. Customer contacts will take place through different channels: email, web chat and phone (VoIP). Basically, you will help existing customers with their questions and follow up leads who have contacted the company. You will also work with sales towards English speaking leads. Basically, you will follow up on leads who have contacted the company and try to make them customers through regular sales work (calling them, sending emails, etc.) and help them getting started with the system. Your privileges: - Competitive salary package . - Career development and training – We provide product knowledge training to enhance your skills. Interviews will be done continously. Please, don't wait with applying for this job.