I have worked as an Application Support Engineer for about a year where my responsibilities were:
• Owned and drove the resolution process for application issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents. Helped resolved windows login issues, isolated missing web reporting data, and correct daily reporting process errors.
• Well versed with various eCommerce platforms such as Shopify, WooCommerce, Magento, etc.
• Responsible for the provision of technical support to users around the globe.
• Solve all the issues of users that they face using their AfterShip app and connecting it with their stores as well.
• Getting in touch with potential customers via email or screen sharing sessions for the use of our product.
I possess rich domain knowledge with a comprehensive understanding of API, Amazon Web Services, JIRA, Zendesk, MS Excel, Telegram and is compatible with working various operating systems like Linux, windows, etc.
With exceptional communication and interpersonal skills, my self – confidence, hard-working, quick learner and quick adaptability to changing processes and trends have been my biggest assets.
I have all the skills and hands-on experience that are needed in your project. It would be great if you give me a chance to work with you.