I would like to set up a pc terminal at my customers premises which they can use for video chat/support back to my call centre. I want them to be able to press a single button and have it automatically call the pc in the call centre who will then share screen important information with the client.
I am flexible to use paid video software, so far we have tried Team Viewer.
You could develop a custom apps which is utilize Skype API, so your users will simply do the single click and then your call center will response for acceptance of video call and do screen share session