Need Virtual Assistant: Live Chat - Email - Phone (Possibly)

Closed Posted 5 years ago Paid on delivery
Closed Paid on delivery

Hello,

We're interested in hiring a full time Mon-Fri (possible weekends) Customer Support Agent for Live Chat & Email (possibly phone).

Website Info:

Real Estate (Property) Information Company.

2-5 live chats per 24/h on the weekdays and about 1-2 on weekends.

2-3 Emails per 24/h on the weekdays and about 1-2 on weekends.

1-2 Phone calls per 24/h on weekdays usually none on weekends.

Hours of work:

Mon-Fri NY Eastern Time Zone - 8am-6pm

Possibly Weekends too same time frame.

Budget:

$150.00/momth for Mon-Fri.

$200.00/month for Weekends included.

$250.00/month if includes phone technical support

NOTE: The budget you'll notice is small since we don't receive a lot of technical support. You'll be able to do other work for other clients easily along with our tasks. It's important to note, i'll also be readily available to assist you ALMOST ALWAYS during regular working hours Mon-Sunday. I'll gladly assist where need be with any questions, concerns, or if you need to pass a technical question to me.

Requirements:

1. Speak/Write English VERY well and clear.

2. Always be prompt with phone calls, emails, tickets. We typically respond to clients within 2-5 mins of receiving email and within 30secs of live chat. I expect you to do the same.

3. Be willing to learn about our software company and how to utilize the tools to assist clients.

Duration:

We're looking for a very long term 1+ year relationship.

Training:

I'll provide all the training for technical support regarding our website. If you ever have any questions on something, you can reach me at anytime during normal business hours and i'll respond typically within 1-5 mins. So I can guide you in handling a client.

Additional Info:

The majority of technical support/questions from users by live chat and then by email, then phone. Phone support is optional.

We currently use "[login to view URL]" for our live chat software. It's very user friendly, simple, canned responses, has everything you would need.

Customer Service Customer Support Email Handling Phone Support Virtual Assistant

Project ID: #17029733

About the project

27 proposals Remote project Active 5 years ago

27 freelancers are bidding on average $341 for this job

jonna88

Greetings! Call me Jenna, I am 29 years old and I am living here in the Philippines. I have been working at home for almost 10 years and I can say that I have learned a lots of skills when it comes to a different ty More

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bpo0995

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Yapson

To Whom It May Concern I read carefully your project description and I can confidently say that I am the right candidate for the job. I am a very hardworking, dedicated and loyal person with tremendous skills. I c More

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okechukwu1

Hello! I would like to be considered for this position. I have over 2 years of live chat experience where Comm100 was the chat software I used. I worked US times at my last job and would have no issue with doing that More

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sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T More

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ivanromhel09

Hi there, I'm very interested to apply on the job you offer as your Virtual Assistant. I'm highly flexible with my schedule and I'm fast to adapt to any kind of work. I got vast experience in handling administrative t More

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TechNamrata09

Hi There, I read your project description for Virtual Assistant for Live Chat, Email Handling, Phone. I am a detail-oriented person and with over seven years of administrative work. I am proficient in Emails Man More

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salneosana

Hello I am highly interested to join in your team as virtual assistant to carry out customer service job like dealing with Live Chat, Email and phone support to seller or buyer of real estate properties. I have gon More

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4.7
MarkSalib1511

Hello, sir! (First Bidder to offer this) I hope I will be awarded from you. ************I agree for any price you will set ** You can test me over chat before you award me! give it a try over chat before you award More

$250 USD in 10 days
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3.8
bhosale21sachin

Hello I am interested in this project. I am a freelancer worked in data entry (speed 60 wpm), customer service, and web research tasks. I found your project is in-line with my experience and hence I would be hap More

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ajharul

Hello there, I'm highly interested for the position of Virtual assistant. Feel free to discuss with me to move forward. Thanks

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juvilyn06

Hi there, I would like to apply for the Virtual Assistant post. I had experiences as a Virtual assistant and also used LiveChat and Zendesk. Please send me a message if you want to discuss it. Thank you.

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3.2
khrystynabasali

I have worked as VA before, so I can be a good suit for this project. I would be glad to chat with you and to tell you more about myself as well as learn more about this job.

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mohsinalizafar

Greetings, I have read your job description i am very interested in this job sir i have 3 years of customer support chat service for a Canadian virtual number company i am also looking for long term job please mes More

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allin121

hello sir i am ready to work at $200 per month including weekends and according to time zone Mon-Fri NY Eastern Time Zone - 8am-6pm if you are interested in my bid please discuss with me further and award me the projec More

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RebeccaObonyo

Hi, I am available every day of the week . I fully understand the job description and I am confident that I am capable of doing it. I speak clear English. I have steady internet connection to be able to respond to clie More

$555 USD in 10 days
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kevinsantander

Hello, I’m a young enterprising person and would like the opportunity to apply to work, I guarantee to give most of my time and effort.

$250 USD in 3 days
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rida315

Hi, I am a full time freelancer! So I can be available throughout the week. Looking Forward to working with you. Please check out my profile for all my qualifications. Thank you.

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0.0
jcyujay1

Hi. I am available to work with you on this project and ready to learn how to use your company's software in order to be efficient on the job. My English is advanced and I currently offer virtual assistant services More

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czapanta

Im an email and chat support of an online shopping for five years now and my job is to assist customers with their orders, payments and inquiries, For the past 13 years I have been a customer service and sales rep as w More

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