Computer Telephony Integration (CTI) for Salesforce. PLEASE READ THE DESCRIPTION BEFORE BIDING.

Closed Posted 5 years ago Paid on delivery
Closed

Please real full description before bidding. Only freelancer with relevant experience will be considered.

We are actually located in Switzerland and use Swisscom as a telephone provider. We plan to adapt the Salesforce CRM system and a CIT system on it. For the implementing a CIT system we are looking for a programmer who can:

- advice us concerning on site necessary equipment + configuration of this equipment;

- connect our Swisscom (switching for an another provider is possible) telephone lines with Salesforce in order to use CTI Salesforce ordinary features ([login to view URL]).

One of the most important features that we need:

- Interactive voice response (IVR);

- possibility to switch calls between entreprise users and local / international lines while allowing all users to share a certain number of external phone lines (Private branche exchange - PBX).

- caller identification from salesforce accounts, other features listed on this page: [login to view URL];

Probably the above mentioned application will be useful for the system implementation (our telephone provider - Swisscom is listed as compatible in the application).

Otherwise I have found this one that could work also, but it is much more expensive:

[login to view URL]

Probably this page could be useful for the project implementation: [login to view URL]

I attach also a document from our telephone lines provider an the salesforce ID implementation.

Cisco Salesforce App Development Salesforce.com Telecommunications Engineering VoIP

Project ID: #17784453

About the project

18 proposals Remote project Active 5 years ago

18 freelancers are bidding on average $25/hour for this job

ShreyShrma

Hello, Hope you are doing well :) I would love to have the opportunity to discuss your project with you. May I ask about your Salesforce edition? We have worked on environments of companies like “Deloitte” More

$25 USD / hour
(27 Reviews)
6.8
Bizappln

Hi, Greeting from yaali bizappln solutions. Yaali Inc is a Cloud Application Development Company. Founded by ex-employees of Zoho having 15+ years of experience in building On-premise Software Products & SaaS solut More

$22 USD / hour
(6 Reviews)
4.7
Mexi2705

Hello I am having 10 years of rich experience as Software Developer. In-depth knowledge of various platforms, software systems, and servers. Extensive background in full life cycle of Software Development process incl More

$44 USD / hour
(0 Reviews)
0.0
rabhardwaj

I have been in this field for more than 7 years. I have experience in C#, PHP, Perl, WordPress, Html, Salesforce CRM,Postgres, Python, Ubuntu, Crontab, Web Services, Xero, Rest API, Zend, AWS API Gateway, Lambda, AWS S More

$22 USD / hour
(0 Reviews)
0.0
samitXI

Hi, We have done good number of CTI and IVR integrations with Salesforce. We are confident that the experience can be utilised in your project as well. Let us know if we can connect.

$27 USD / hour
(0 Reviews)
1.0
prajsam9669

I am currently working as a Solution Architect with my orgnanisation, please direct message me so I can provide you my detailed resume, I am unable to post much details on freelancer.com

$22 USD / hour
(0 Reviews)
0.0
sonalbsarkar

I have 6+ years of extensive experience in programmatically customizing Salesforce CRM instances. I also have some experience of networking and phone systems which uses VOIP. That's why I believe that I can definitely More

$15 USD / hour
(0 Reviews)
0.0