IT Support Analyst and IAM Technicians
With Highly capacity to adapt and learn, tech-savvy professional with over 14 years experience in Troubleshooting, support, diagnostic, investigation and technical skills in the Linux and Unix environment, Backend Applications, Advanced Identity and Access Management Provisioning, and Hardware Support. With CompTIA Linux+ certification, LPI-1 Certification and Hardware Technician, I am Proficient in:
- Supporting and Administration in AIX Environment
- Supporting and Administration in Linux Environment
- Supporting and Administration Directory Servers (OpenLDAP and CA Directory)
- SAN Network
- EMC Storage Administration
- Hardware Technician in general servers
- Timely decision making
- Ability to work closely with the customers
- User support for IAM applications
- Incident management (Cause analysis, communication and fixing)
- Support software and hardware upgrades, delivery of applications improvements
- Develop and maintain support documentation
- Business Continuity Plan
- Administration (Monitoring and scheduling, backup and restore, administration of data and configurations)