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$5 USD / hour
Flag of ETHIOPIA
addis ababa, ethiopia
$5 USD / hour
It's currently 8:52 AM here
Joined March 22, 2024
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Abenezer T.

@abenezer45

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$5 USD / hour
Flag of ETHIOPIA
addis ababa, ethiopia
$5 USD / hour
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Call center agent

To leverage my customer service skills and one year of experience in a dynamic and customer-centric organization. I aim to contribute to the success of the company by providing exceptional customer service, resolving inquiries efficiently, and building positive relationships with customers. I am committed to delivering a superior customer experience and utilizing my strong communication, problem-solving, and empathy skills to exceed customer expectations. I am eager to continue learning and growing in the field of customer service and contribute to the overall success of the organization.

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Experience

Subject Matter Expert

MMCY
Sep 2023 - Dec 2023 (3 months, 2 days)
As a Subject Matter Expert (SME) for the Shutterfly campaign, I provided in-depth knowledge and support to customers regarding products and services. I addressed inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Recognized for exceptional feedback, I contributed to process improvement and mentored new team members. This three-month experience enhanced my customer service and technical skills, deepening my understanding of delivering exceptional support.

Sales development representative

MMCY
Mar 2023 - Sep 2023 (6 months, 1 day)
As a Call Center Agent for Shutterfly, I provided excellent customer service, addressing inquiries, resolving issues, and managing orders for seven months. I exceeded performance metrics and was promoted to Subject Matter Expert (SME). I developed strong problem-solving skills, deepened product knowledge, and maintained accurate documentation. Proud of my contributions, I look forward to applying my experience and expertise in future customer service roles.

Education

Accounting and finance

Addis Ababa University, Ethiopia 2019 - 2024
(5 years)

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