Qualified in the areas of Information and Communication Technology (ICT) and Project Management, gained expertise, skills and competencies and over Twenty years diversified experience in System Designing.
Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large-scale data center heterogeneous environments:
• IT Service Management (ITSM) based on ITIL best practices
• ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management
• Business Impact Assessment and Business Resumption/Disaster Recovery
• Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services
Accomplishments
• IT Services Management
I have done many ITIL and ITSM process integrations that included full assessments, architecture, design, planning, implementation and roll out and oftentimes included developing Business Cases, Governance and Cost Benefit Analysis and best practice methodologies for ITSM holistically in the areas of people, process, technology and information across the organization and integration for those ITIL process areas.
• IT Systems Architecture Planning
Developed and delivered an IT infrastructure tactical and strategic, enterprise wide, multi-platform solution based on business requirements for a major Telecommunication Services provider government organization, a large U.S. Cellular company, and a large Cellular operator in Congo. This included business and IT infrastructure process and requirements analysis developing the transition plans to implement them.
• Data Center Consolidation
Performed data center and server consolidation, workload planning, migration, and implementation projects for various companies worldwide including a utility, energy information processing and reporting service bureau, and financial.
• Effective Storage Planning, Migration and Data Modeling
Performed effective storage utilization analysis, planning, and implementation for many domestic and international companies worldwide. That included all storage mediums, migrating data to new technology devices aligning it to appropriate storage logy.
SKILLS AND COMPETENCIES
TECHNICAL • IT Service Management
• Service Level Management
• Change and Configuration
• Problem and Incident
• Capacity and Performance
• VOIP , Soft switches (Asterisk, VOS, Nextone)
• VM and Thin Client/Server • Enterprise Architecture
• Infrastructure Methodology
• Technology infrastructure Assessment, Planning, and Implementation
• Storage Management Planning and Methodology
• Operational Assessment and Managed Care Outsourcing
• Linux Administration
• DC/Server Consolidation
