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juiz de fora, brazil
It's currently 5:04 AM here
Joined January 27, 2015
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Felipe F.
@fnafusco
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juiz de fora, brazil
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Portfolio
Portfolio
Portal TI
Portal TI
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Experience
Analista Computacional
Jan 2012 - Jan 2014 (2 years)
Estagiário
Jan 2011 - Feb 2013 (2 years, 1 month)
Education
Gestão de Projetos
(1 year)
Sistemas de Informação
(3 years)
Qualifications
ISO/IEC20000
Exin
2014
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL.
ISO/IEC 20000 consists of several parts:
ISO/IEC 20000-1:2011 (Part 1) is the formal specification and defines the requirements for a service management system. The scope includes:
General requirements for a service management system
Design and transition of new or changed services
Service delivery process
Relationship processes
Resolution processes
Control processes
ITIL
Axelos
2014
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications:
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement.
These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.
Publications
Web Site Developed
http://www.santacasajf.org.br/
Desenvolvimento do site Santa Casa de Juiz de Fora
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