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$3 USD / hour
Flag of PHILIPPINES
$3 USD / hour
It's currently 7:11 AM here
Joined June 24, 2013
0 Recommendations

Glenn O.

@gorsolino

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$3 USD / hour
Flag of PHILIPPINES
$3 USD / hour
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Customer Service Specialist

I am an excellent team player and a great follower. I always strive for success and at the very least hope for the best because I believe that positivity goes a long way. I believe that in our line of business, no one can attain success without working hand in hand with others. I know that as a team you're responsible with each other and for the growth of the account. I am professional and motivated. I am goal oriented and I can say that you can only move forward when you're looking ahead.

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Experience

Customer Service Associate

(BT) British Telecom Firstsource Solution LTD
Apr 2012 - Sep 2012 (5 months, 1 day)
Answer enquiries regarding our customer's telephone, broadband and vision bill. Clarify issues with their account and explain the services that they have with the company. Activate additional services as a bolt-on to their current packages. Provide account reviews to ensure that the customer's current service package suit their needs and upgrade them to more appropriate package if necessary.

Customer Service Associate

British Telecom (BT) Firstsource Solution LTD
Apr 2012 - Sep 2012 (5 months, 1 day)
Answer inquiries regarding our customer's telephone, broadband and vision bill. Clarify issues with their account and explain the services that they have with the company. Activate additional services as a bolt-on to their current packages. Provide account reviews to ensure that the customer's current service package suit their needs and upgrade them to more appropriate package if necessary.

Customer Service Representative / Subject Matter Expert

PayPal / eBay UK Sutherland Global Services
Sep 2008 - Dec 2009 (1 year, 3 months)
Provide assistance to members regarding their Paypal billing and eBay enquiries. Provide help to sellers when it comes to putting their items to be post online and answers buyers enquiries about the items they want to buy as well as filling complaints for fraud related transactions.

Education

Computer Aided Design

Philippines 1997 - 1999
(2 years)

BS Technical Drafting

Philippines 1995 - 1997
(2 years)

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