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$30 USD / hour
Flag of EGYPT
cairo, egypt
$30 USD / hour
It's currently 12:29 AM here
Joined August 23, 2017
0 Recommendations

Ibrahim E.

@himafci

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$30 USD / hour
Flag of EGYPT
cairo, egypt
$30 USD / hour
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i'm working as Voice Engineer,at cisco,Open Source

i'm working at all cisco Voice systems (CUCM,UCCE,IMand Unity)and all Open source Syetems (Elastix).

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Experience

Head of Voice

Majorel
Nov 2019 - Present
• Configure and Troubleshoot all SIP Trunks and Voice Gateways. • Configure all Voice and VOIP Dial-peer. • Manage and configure recording server or Billing Server. • Create the IVR script from scratch. • Trace and resolve all agents call center problem. • Create IVR tree from CVP Call Studio application and connected this tree with ICM scripts. • Lead the team and distribute tasks. • Configure all the features for the customer needs like(post call survey ,courtesy call back ,agent mobile).

Voice administrator

ECCO Outsourcing
Mar 2018 - Nov 2019 (1 year, 8 months)
• Configure and Troubleshoot all Problem in call manger. • Configure and Troubleshoot all SIP Trunks and Voice Gateways. • Configure all Voice and VOIP Dial-peer. • Configure and Troubleshoot all CUBE Between Our Sites or connected to our Customers. • Manage and configure recording server or Billing Server. • Create the IVR script from scratch. • Trace and resolve all agents call center problem. • Create IVR tree from CVP Call Studio application and connected this tree with ICM scripts.

technical Support

Click Online
Feb 2017 - Feb 2018 (1 year)
-• Respond to requests for technical assistance in person, via phone, E-mail. • Track and route problems. • Inform management of recurring problems. • Stay current with system information, changes and updates. • Research questions using available information resources.

Education

Faculty id computer and Information / Degree GOOD

Zagazig University, Egypt 2011 - 2015
(4 years)

Qualifications

Cisco and Open source voice System

Voip
2017
• CCNA Routing and Switching • CCNP Switching. • CCNA Collaboration. • Call Center Enterprise (CCE 8.0 &CCE 11.6) Self Study • MCSA 2012. • CCNP Collaboration CIPTV1 Self Study. • CCNP Collaboration CIPTV2 Self Study. • C-Voice • Virtualization (VSphere 6.5)

cisco and Open source Voice System

Egypt
2017
• Cisco Catalyst Series Switches 2950, 3560, 4948. • Voice Solutions (CUCM, VG, CME, CUC, IM&Presence , CCX and Cisco Expressway,VVB) • Little information about CCX and Cisco Expressway. View and CUIC, IVR, Reskilling, Queuing, Finesse , Create Script. • Recording Solution (I-listen Recording Solution) • ESXI version 6.5 (VSphere) • Working at many features at UCCE11.6(Post call survey, courtesy call back). • Open source free call manger(Elastix). • Upgrade CUCM from version 8.0 to 11.5.

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