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arbroath, united kingdom
It's currently 11:25 AM here
Joined July 28, 2015
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Kevin M.
@kevwired
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arbroath, united kingdom
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Technical Leader and Service Delivery Manager
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Experience
Service Delivery Manager
Jan 2015 - Present
Responsible and accountable for the quality and performance of the IT business systems involved in the student journey, from first (enquirer) to last (Alumni) touch.
Business Applications Specialist
Jan 2014 - Jan 2015 (1 year)
Working in an internationally renowned organisation, I am part of a team that supports the maintenance, planning, development and implementation of Business applications/systems used by the University. We also provide innovative technical solutions aimed at maximising business effectiveness, reducing costly operational inefficiencies, with a view to ultimately increasing student recruitment numbers.
Senior Applications Analyst
Jan 2010 - Jan 2014 (4 years)
Working in an ITIL and PRINCE2 focused organisation, it was my role to provide support for the University’s corporate applications. I also had the responsibility of providing technical leadership on major projects as well as maintaining and improving service delivery.
Education
BSc Information Systems
(3 years)
PGDip Information Technology
(1 year)
Qualifications
PRINCE2 Practitioner
APMG
2013
PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management.
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