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$8 USD / hour
Flag of PHILIPPINES
$8 USD / hour
It's currently 3:16 PM here
Joined March 26, 2023
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Lyn C.

@lcristm62

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$8 USD / hour
Flag of PHILIPPINES
$8 USD / hour
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Business Process Administrative Task Management

I have been in the Call Center industry for almost 9 years. I have direct experience in dealing with any and all customer questions. I'm comfortable communicating over the phone, through live chat interactions and email correspondence. I understand the mechanics of handling different kinds of customers. I am also adept in using computer applications and navigating tools. I would also describe myself as someone who is highly self-motivated and focused on achieving results. I am confident that I can add value to your company with the combination of my experiences and skills.

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Experience

Trainer

Teleperformance
Sep 2012 - May 2019 (6 years, 8 months)
Facilitated employee training on all aspects of client projects, established instructor credibility and managed the learning environment. Mentored new and existing account executives on solutions selling strategies, customer relationship management and advanced product knowledge. Demonstrated effective communication, presentation, questioning skills and techniques. Responded appropriately to learners needing clarification and/or feedback.

TECHNICAL SUPPORT/SALES/CUSTOMER SERVICE REPRESENTATIVE

Sitel
Sep 2010 - Sep 2012 (2 years)
Received calls on a daily basis, attended to various concerns and assisted customers with their issues. Personally experienced life inside a call center, learned a couple of selling techniques and understood the mechanics of handling different kinds of customers over the phone. Enhanced my English-speaking skills, learned a lot in terms of customer-relations, and developed my interpersonal skills. Hit goals set on a call center evaluation system built to measure performance.

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