1.5+ years of experience in Information Technology using various technologies i.e. ASP.NET 2.0, C#, Visual Basic, C, JavaScript, C++, and MS SQL Server, MS Access as Databases. Working knowledge of HEAT (helpdesk expert automation tool) along with various modules of HEAT like ATG, AdminModule etc.
Technical Skills:
OS: Windows 2000/XP/2003/7
GUI: DevStudio,Ms Visual Studio 2005,Ms Visual Studio 2008,Ms Visual Studio 2010.
Language: ASP.NET, C#, VB.NET, C, C++, VB Script, PHP, javascript.
Database: MS Access, SQL 2000, 2005, 2008
Project Undertaken:
1. North American Bus Industries (NABI) and Blue-Bird, USA - Intranet Website
Client: NABI & Blue-Bird, Anniston, USA
Employer: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Platform: Web
Tools: C#, ASP.Net 2.0,php
Backend: MYSQL, SQL Server 2005
Role: Developer
Duration: 2 months
Description: The sole business of North American Bus Industries, Inc. (NABI) is the sale, assembly and post-delivery support of a full range of heavy-duty diesel, compressed natural gas (CNG), liquefied natural gas (LNG) and hybrid-electric powered, standard-floor and low-floor transit buses, including 60' articulated versions. Blue Bird Corporation is one of the world's leading bus manufacturers, delivering thousands of school buses, commercial buses and recreational vehicles to the market each year.
The website will be used by NABI and Bluebird to perform routine tasks like checking supplies, uploading PDF documents and printing reports. A part of website was to be developed in PHP using MYSQL as database
2. HEAT SUPPORT (CRM) - IT Service Management
Client: ICICIPru, Mumbai.
Employer: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Platform: Windows (All Platforms)
Role: Support Team Member
Duration: 3 months
Description: HEAT has been developed using a leading edge architecture that allows organizations to leverage a common database, reporting engine, business process engine, security model, and configuration tools in order to simplify the organization's administration. HEAT is a call center incident management tool being used at ICICIPru for logging incident calls. It included various modules like ATG, AdminModule, Managers console, BRM etc. My role was to provide 3rd level support for users of HEAT in ICICIPru and to develop enhancements for HEAT.
3. SPAARC Email
Client: ICICIPru, Mumbai.
Employer: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Platform: Web
Tools: Visual studio 2005,sql server 2005.
Role: Software Engineer
Duration: 1 month
Description: SPAARC is a CRM tool developed by Polaris Software lab to cater to the needs of ICICIPru call center users. It is used to log and manage incidents.
SPAARC Email is an enhancement for SPAARC system, which will provide functionality of sending emails with/without attachments to a specified user from the SPAARC EMAIL Screen. It included ability to restrict another users to work on same call to avoid inconsistency.
4. SPAARC CTI
Client: ICICIPru, Mumbai.
Employer: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Platform: Web
Tools: ASP.NET, C#
Backend: SQL Server 2005, MS Sql server 2005
Role: Software Developer
Duration: 1 month
Description: SPAARC is a CRM tool developed by Polaris Software lab to cater to the needs of ICICIPru call center users. It is used to log and manage incidents.
SPAARC CTI is an enhancement for SPAARC system, which is used to integrate CTI (computer telephony interchange) system deployed at ICICIPru with SPAARC so that once call center users have logged in to CTI they need not to login again into SPAARC to work on calls.
5. SPAARC FMS
Client: ICICIPru, Mumbai.
Employer: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Platform: Microsoft Windows, Web
Tools: ASP.NET, C#.
Database: MS Sql server 2005
Role: Developer
Duration 1.5 month
Description: SPAARC is a CRM tool developed by Polaris Software lab to cater to the needs of ICICIPru call center users. It is used to log and manage incidents. SPAARC FMS is an enhancement for SPAARC system where a window service will pick up specific data from SPAARC tables to SPAARC FMS tables, and expose the same data through a web service.
6. SPAARC RMC
Client: ICICIPru, Mumbai.
Company: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Environment: Win 9x, Win 2000, Win XP
Role: Software Developer
Duration 2.5 months
Description: SPAARC is a CRM tool developed by Polaris Software lab to cater to the needs of ICICIPru call center users. It is used to log and manage incidents. SPAARC RMC is an enhancement for SPAARC system where a new tab for RMC was added to SPAARC GUI that contained the details for RMC.Javascript caching was used to increase the performance and efficiency.
7. SPAARC Unit Statement and PPC PDF Generation
Client: ICICIPru, Mumbai.
Company: Polaris Software Lab Ltd. Gurgaon, [login to view URL]
Environment: Win 9x, Win 2000, Win XP
Role: Software Developer
Duration 3 months
Description: SPAARC is a CRM tool developed by Polaris Software lab to cater to the needs of ICICIPru call center users. It is used to log and manage incidents. SPAARC Unit Statement and PPC PDF Generation is an enhancement for SPAARC system where PDF reports were being generated fetching data from LA (Life Asia on server maintained by IBM Corp) using ItextSharp Component to develop PDF reports.
Journals were created in SPAARC on creation of PDF reports and saving of call.
