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gdańsk, poland, poland
It's currently 6:38 PM here
Joined September 21, 2022
0 Recommendations
Marta F.
@PLFIEMAR
2.3
2.3
100%
100%
gdańsk, poland, poland
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate
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€126.04 EUR
Data Processing
Data Entry
Customer Support
Virtual Assistant
Administrative Support
M
•
Experience
Freelancer tasks
Sep 2013 - Present
- ad hoc translations: Polish <-> Dutch, English <-> Dutch
- call center operator (evening hours)
- client communication (email handling)
___________________________________________________________
- Excell
- Power Point
- Customer service
- Inboud / Outbound calls
- Email handling
- Data tagging
- Testing
- Providing trainings
- Organising workshops
- Travel arrangement
- Presentation skills
- Online / remote working
- US, UK, CET time
IT Service Desk Admin
Nov 2022 - Mar 2023 (4 months, 2 days)
- Be the first point of contact for Scania users from Belgium & The Netherlands for any technical assistance
- Providing information and assistance on IT products and services
- Performing remote troubleshooting through diagnostic programs
- Recording all issues and their resolution in IT ticketing tool (Service Now)
P2P Support expert
Aug 2022 - Nov 2022 (3 months, 1 day)
- solving claims related to Ariba procurement systems
- solving process related queries
- vendors creation and maintenance in DSP
- handling non-standard Payment Terms requests
- executing of Ariba system administrative tasks
- developing of training materials and conducting of end user trainings
- creation/update of standard operating procedures and process maps
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