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$3 USD / hour
Flag of PHILIPPINES
$3 USD / hour
It's currently 10:04 AM here
Joined September 28, 2017
0 Recommendations

Rachel Abcede P.

@rachelporcalla

5.0 (1 review)
1.5
1.5
100%
100%
$3 USD / hour
Flag of PHILIPPINES
$3 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

Customer Support and Data Entry

Admin Tasks are my expertise. I am a customer support specialist and very good in Data Entry and Ecommerce Store wherein I handle Order Fulfillment, Order tracking, Payments and Disputes. I worked in BPO industry for 10 years specializing in customer service with financial account.

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Reviews

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5.0
$55.00 USD
Great Freelancer. Finished everything on time and with perfection.
Data Entry
Excel
Leads
Email Marketing
Email Handling
P
Flag of Fahd S.
@ProjectHunter87
ā€¢
6 years ago

Experience

Specialist II - Debt Card Fraud Prevention Specialist

JP Morgan Chase Bank
Oct 2015 - Mar 2017 (1 year, 5 months)
Mitigate fraud losses

Escalations Retention Customer Service Representative

SYKES Asia
Jan 2011 - Aug 2015 (4 years, 7 months)
Provide immediate actions, options and resolutions to customers dealing with inconvenience. Identify customers's personalities and know how to gauge, interact and deal with them. Duties include data analysis, weekly and monthly escalations reporting.

Executive Operations - Applications Specialist

Aegis People Support
Nov 2009 - Jan 2011 (1 year, 2 months)
Frontline representative servicing US customers. First touch of customers inquiring about credit card products. To introduce and help customers that credit card that suits their needs and credit standing. Gather applicant's data and provide important disclosure, terms and conditions of the card they applied for.

Education

Associate Degree in Computer Secretarial

University of Makati, Philippines 2003 - 2005
(2 years)

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Certifications

us_eng_1.png US English 1 87%
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