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melbourne, australia
It's currently 3:06 AM here
Joined February 19, 2018
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Shivani K.
@shhiwani
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melbourne, australia
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Certified Consultant/Administrator/Developer
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Experience
Salesforce Business Analyst/Administrator/Consultant
Jan 2014 - Jun 2017 (3 years, 5 months)
Configuration and administration of Salesforce.com Professional edition.Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Created training materials based on business requirements.Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels
Project Cordinator
Mar 2013 - Sep 2013 (6 months, 1 day)
Assisting and supporting the President in their daily duties.
Ensuring that relevant management information is captured and analyzed.
Providing project support to senior President.
Reviewing the efficiency and effectiveness of service delivery.
Responsible for handling the projects APAC Regions.
Acting as administrative support to President and Directors on project
Business Analyst
Aug 2011 - Mar 2013 (1 year, 7 months)
Tracked and updated all deliverable continuously throughout the project and gave feedback to Program Team.
• Play a lead role in evaluating new CRM technologies/add-ons and develop plans for their implementation.
• Supported the project close out process and ensure project closeout in a timely manner.
• Provided quality control for client deliverables to ensure project documents were complete and current.
• Provided support to Engineering and on-site clients.
Education
Master of Business Administration
(2 years)
Bachelor of Science
(3 years)
Qualifications
Certifies Salesforce Sales Cloud Consultant
Salesforce.com
2014
The Salesforce Sales Cloud Consultant Certification has helped me to rise above the competition and become very marketable, especially to Salesforce Partner companies.
Certified Salesforce Administration
Salesforce.com
2013
Certified in configuring various modules and features of Salesforce.com which includes SFDC Standard Object Configuration, Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields, Validation Rules, Process Builder and Approval process etc..
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