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perambra, india
It's currently 7:47 AM here
Joined November 13, 2020
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Uma U.
@Umaunni5
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perambra, india
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Knowledge Management professional
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Experience
Senior Analyst
Nov 2015 - Aug 2020 (4 years, 9 months)
Leading end to end project management, execute the projects based on customer needs and perform quality assurance/ quality check of the deliverables submitted by the team members, improve usability of websites, partner with Knowledge Managers and off-shore team members to assist in driving online content management for the business, manage internal web portals for Federal industry, help Assistant Manager in acquiring projects for the team and in measuring successes using analytics solutions
Senior Analyst
Sep 2012 - Jun 2014 (1 year, 9 months)
Provided support to set up a new team, liaised and collaborated with the DA content team to design the team’s operating framework, discussed and finalized SLAs, translating the clients and business expectations into project deliverables, leading end to end project management activities including resource management efforts for the entire team, overseeing the process of defining & designing quality guidelines, standards, checklists etc. for the team (since its inception)
Analyst
Sep 2009 - Aug 2012 (2 years, 11 months)
Compiled content usage reports (metrics) for the sites, interacted with program teams/ US managers in order to understand their needs and come up with content strategies that would help their practice, provide design, integration, documentation and implementation related advice on complex problems that need extensive knowledge of the subject matter, created/maintained topic pages on the internal knowledge portal, coached and mentored new hires, developed process work flows
Education
Post Graduate diploma in Business Administration (PGDBA)
(2 years)
B Com
(3 years)
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