Vahagn M.

Highly motivated manager with a strong technical, operational and customer management background with over than 14 years experience in field of providing high level services up to 400k customers every day. Management of the commercial department at Head Office.  Sustainability of cash collection process by implementing new organization and innovative ways  for incentivizing early payment from customers (lottery draw for first customers to pay by billing  period).  Securing customers' data by organizing a comprehensive customer inventory survey allowing  accurate update of customers' data and GPS localization of water meters  Supervision of the commercial activities in the regions (Functional management)  Preparation of annual budget, business plans, reports, admissions, reviews.  design and implementation of billing and accounting software database solution for business processes