Customer Service
$25-50 USD / hour
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Project ID: #17254276
About the project
25 freelancers are bidding on average $35/hour for this job
Hi there, I've recently graduated from University College London (UCL) in marketing. After which I did an internship for 6 months at local marketing firm. During my tenure there I acquired graphic designing and powerpo More
Hey! I would love to work on your project. I assure you that the work I do will be up to your mark. I will try my best to submit it on the given deadline. Can you please detail me on the requirements though?
Hi Hiring Manager, If you are looking VA and data entry expert for your business , I can do all the tasks which you need. I have expertise in the market research, data entry and Social More
Hi, I am Gina and I would like to work with you. I have the required skills and I can do your job. Could you please give me more information? If you have any questions, please feel free to contact me. I am waiting for More
I have been working in this type of roles. So i can make it very easier and can handle the customers very smoothly and will work with dedication.
Hello, I have reviewed your requirement and I am sure that I will be able to get your work done as per your requirement. I am interested to discuss more on the project. I am a call center professional and have an exper More
