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alajuela, costa rica
It's currently 10:14 PM here
Joined July 8, 2016
0 Recommendations
Sterling H.
@Mysterioussolver
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alajuela, costa rica
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Repeat Hire Rate
Translation and Voice Over Services (Eng-Spa)
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Experience
North American Commercial Custom Account Program Advocate
May 2012 - Present
• To create new commercial cases from customer phone calls from different countries: Canada, USA and México
• To provide status on current on process cases.
• To escalate with different teams (logistics, delivery managers and partners) any related delay in customer service.
• To set and post HP Learning and Development tools video tutorials for CSC TS organization’s electronic magazine.
Remote Field Resource Escalation
Dec 2010 - May 2012 (1 year, 5 months)
•To provide field resource option to night shift agents when not found on regular process.
•To enter statistical data about field resolved escalations versus remote resolved escalations.
Science Laboratory Consultant
Jul 2002 - Feb 2011 (8 years, 7 months)
• To write, edit and propose Laboratory Practices in Biology and Chemistry for
Senior High School students.
• To manage recycling project within Science Department to get profit for new
laboratory instruments and material acquisition.
• To manage laboratory inventory
Education
Bachiller Biología Tropical
(15 years)
Qualifications
English Spelling Test (U.S. Version)
Upwork Global Inc
2016
Score (out of 5) 4.90 / Top 20%
Rank 51712th out of all 817581 test takers
Time to Complete 17 minutes (40 minutes allowed)
Topic Correct Answers
US Spelling 98%
English To Spanish - Spanish To English Translation Test
Upwork Global Inc
2016
Score (out of 5) 4.50 / Top 10%
Time to Complete 22 minutes / 40 minutes allowed
Test Contents
Time Expressions
Verbs
Indirect Speech
Pronouns
Adjectives
Participles and Gerunds
Articles
Prepositions
Syntax
Six Sigma Green Belt Certification
Upwork Global Inc
2016
Score (out of 5) 2.90 Above Average
Rank 345th out of all 971 test takers
Time to Complete 26 minutes (50 minutes allowed)
Topic Correct Answers
1. Six Sigma-Analyze 66%
2. Six Sigma-Control 83%
3. Six Sigma-Define 67%
4. Six Sigma-Improve 60%
5. Six Sigma-Introduction 64%
6. Six Sigma-Measure 62%
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