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bacolod city, philippines
It's currently 1:18 AM here
Joined April 8, 2011
0 Recommendations
Glyza A.
@gsaran01
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bacolod city, philippines
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Experience
Customer Service Advisor- Auto Loans
Aug 2011 - Mar 2012 (7 months, 1 day)
Summary of Responsibilities:
Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening, also responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position focused in combining knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining feat
Publishing Consultant-Sales
Dec 2009 - Dec 2010 (1 year)
Summary of Responsibilities:
Responsible for calling out potential customers and /or setting them up for an appointment to further discuss the features and benefits of a particular Publishing Package. One of the major responsibilities also include asking probing questions to further determine which publishing services fit the customer’s needs and wants. Lead management is crucial. Building rapport and establishing connection is vital to get a customer’s attention. Time management skills also plays a major
Financial Advisor- WAMU/ JP Morgan Chase account
Jul 2007 - Aug 2009 (2 years, 1 month)
Summary of Responsibilities:
Responsible for Customer Interactions through the phone, taking consideration Customer Engagement Principles and Quality Assurance Guidelines.
Awards, Recognitions and Accomplishments received:
? TOP Performer for AHT year 2008
? TOP Performer for QUALITY year 2008
Education
Bachelor of Science in Management Acoounting
(4 years)
Qualifications
Customer Service for Financial Account
null
2007
null
U.S Diction Intonation Enunciation Training
null
2007
null
Effective Customer Service Training
2006
null
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