Jose Mari D.

With 11 years of combined experience in BPO and Virtual Assistance, I've navigated diverse roles. In BPO, I excelled in Customer Service, providing exceptional support. Transitioning to Technical Support, I troubleshooted issues effectively. As a Subject Matter Expert, I became a go-to resource for complex queries, collaborating with cross-functional teams. Rising to Assistant Team Lead, I managed performance and training. In 7 years as a Virtual Assistant, I mastered administrative support, communication, and time management. Proficient in research, document management, and client relationship building. Skilled in task automation, project coordination, and basic graphic design. Data entry and analysis capabilities for insightful decision-making. My journey showcases adaptability, resilience, and a commitment to excellence, ensuring seamless operations, client satisfaction, and organizational growth.