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$12 USD / hour
Flag of IRELAND
rathmines, ireland
$12 USD / hour
It's currently 11:15 AM here
Joined August 1, 2012
0 Recommendations

Karen Q.

@karenquintero

5.0 (4 reviews)
2.7
2.7
100%
100%
$12 USD / hour
Flag of IRELAND
rathmines, ireland
$12 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
100%
Repeat Hire Rate

Virtual Assistant, Customer Support Specialist, CM

As a freelance journalist who studied English in Ireland for a year, I can provide excellent service in both English and Spanish languages. I started my career as a Spanish-language writer and translator, writing and editing articles for SEO purposes. After a while, I began providing services as a Virtual Assistant. I have worked with several online tools to accomplish tasks related to social media, data management, translations (from English to Spanish), SEO, document management, and many more. ​ My experience as a Community Manager has involved the management of Social Media platforms such as Facebook (personal profiles, pages, and groups), Instagram, Twitter, Tumblr, LinkedIn (personal and business profiles), and YouTube channels. As a Customer Service Specialist, I have provided support for several organizations and businesses, mainly in Spanish. However, in recent times, I started providing this service in the English language through platforms such as HelpDesk. I speak Spanish natively and English fluently. Also, I can understand the basic concepts of Italian and Portuguese languages. Take a look at my clients' feedback and my test results, and please don't hesitate to contact me if you need more information about my professional profile.

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Portfolio

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Reviews

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Showing 1 - 3 out of 3 reviews
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5.0
$79.50 USD
"Thanks for the Great Work"
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@desource2012
•
12 years ago
5.0
$105.00 USD
Very Impressive..she is a Dedicated Translator and hard worker. Always on time...Will hire her again for sure.....Thanks
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@desource2012
•
12 years ago
5.0
$50.01 USD
Great Job and also very good communication.....I will hire her again.....Thanks. [21 August, 2012] Great Job and also very good communication.....I will hire her again.....Thanks.
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Flag of Desource Translation
@desource2012
•
12 years ago

Experience

Bilingual Customer Support Specialist

Shiply
Jun 2014 - Present
Help English and Spanish customers solve any issues, questions, or problems that might arise during the shipping process. Edit, approve or disapprove messages sent by customers and transport providers on the platform. Handle payments and refunds accordingly.

Course Development Specialist

Udemy
Feb 2018 - Jul 2018 (5 months, 4 days)
Daily check of new courses uploaded to the platform to assure they fulfill the policies and quality required to be published in the marketplace.

Instructor Community Specialist (Spanish)

Udemy
Mar 2015 - Jul 2018 (3 years, 4 months)
Work with Spanish-speaking course creators to help them enhance their classes to increase their sales and the students' learning experience.

Education

Licenciada en Comunicación Social

Universidad de los Andes, Venezuela 2008 - 2012
(4 years)

Diplomado en Gobernabilidad y Polí­ticas Públicas

Universidad Católica del Táchira, Venezuela 2010 - 2011
(1 year)

Qualifications

Gobernabilidad Corporativa

Intel Corporation
2012
Certificado digital de Conclusión del Curso de Gobernabilidad Corporativa

Bussiness Comunication

Brainbrech
2012
Score: 3.27 Percentile: 40 ID: 10432960 URL: http://www.brainbench.com/content/transcript/topicdetail.do?testid=12540685

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Certifications

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