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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 11:43 AM here
Joined October 12, 2016
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Car M.

@maricarmarzan

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Transcriptionist/Quality Leads Expert/Researcher

Why am I the better choice for your project? Because I am/can: - fluent in oral and written English - an expert in Microsoft Office particularly Word and Excel - a lead generation expert and can build out right party contacts based on your list of accounts or the nature of business you want to go after. - subdue different types of telephone gatekeepers/operators. - review audio/recordings and type the spoken content verbatimly with 99% accuracy. - type with the speed of 55 WPM with 100% accuracy - accurate grammar and spelling - adept in internet research techniques - top-notch in listening skills I demonstrate excellent workload management skills and have a strong multi-national, multi-cultural experience and orientation from collaborating with colleagues across different time zones. I'm looking forward to working with you.

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Experience

Software QA Engineer

Confidential
Sep 2016 - Present
Monitors every phase of the software development process to ensure design quality, making sure that the software adheres to the standards set by the development. Notable Contributions: • pioneered the establishment of the local QA Team by conducting interviews to internal applicants.

Product Support Specialist

Confidential
May 2016 - May 2017 (1 year)
I acted as the single point of contact for Product Support and Customer Success in the Philippine site and monitored the Service Desk tool to handle and resolve client issues. I also assisted in facilitating demo and onboarding into the our web application platform. Notable Contributions: • spearheaded the establishment of the local support team. • facilitated trainings, created visual aids, built and maintained team procedures and made suggestions for enhancements.

Research Analyst – Data and Profiling

Confidential
May 2014 - May 2016 (2 years)
I was accountable for discovering subjective intelligence - such as risk and objections, competitors engaged, budget and timeline for purchase, and cost-effective database cleansing and enrichment. Notable Contributions: • initiated a work-around that bypasses strict telephone operator/s and simultaneously gaining "back door" access to internal complete directories. • developed concise, project-specific spiel which yielded higher-than-average lead converts.

Education

Bachelor of Science in Information Technology

Polytechnic University of the Philippines, Philippines 2008 - 2012
(4 years)

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