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cavite city, philippines
It's currently 1:15 PM here
Joined April 5, 2014
0 Recommendations
Manuel Marcos Iii N.
@nobleza3rd
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cavite city, philippines
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Remote Technical Support, Windows 7 MCSA,CCNA
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Portfolio
Portfolio
Virtual Business Card
MCP and MCSA Certificates and Transcript
MCP and MCSA Certificates and Transcript
MCP and MCSA Certificates and Transcript
Virtual Business Card
MCP and MCSA Certificates and Transcript
MCP and MCSA Certificates and Transcript
MCP and MCSA Certificates and Transcript
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Experience
Remote Technical Software Support - Freelance(Upwork)
Oct 2015 - Present
Remote Technical Software Support (Upwork)
o Providing software support to SAA Clients.
o Installed, maintained and remotely monitored the client software.
Technical Solutions Associate Partner Help, Presales Specialist
Sep 2014 - Oct 2015 (1 year, 1 month)
o Providing Presales support of Cisco Products to Global Partners.
o Assisting Partners with bill of materials, part number/pricing, documentation, licensing, features, functionality and compatibility.
o Providing support through calls, email and chat.
Tools Used: Salesforce, Cisco.com, Cisco Jabber, Cisco Commerce Workspace
Technical Solutions Rep VI, Enterprise Services
Jan 2012 - Jun 2014 (2 years, 5 months)
Performed Roles: Shift Lead, BCP, OOH Reports (National Grid)
Royal Dutch Shell PLC
o Assisting users in Login Issues on client specific software and hardware and software requests
National Grid Account
Shift Lead
o Created EOB reports for Emails, Chats and SIM reports
o Created High Severity Ticket Reports and updates IVR every 2 hours
o Monitored reported outages
o Coordinated with SMT for incidents in operations including, system and phone outages
o Coordinated with Strategic Incident Man
Education
B.S. Information Technology
(2 years)
Qualifications
Cisco Certified Network Associate
Cisco Systems, Inc
2016
CCNA
Cisco Certified Enterprise Network Technician
Cisco Systems, Inc
2015
CCENT
Microsoft Certified Solutions Associate
Microsoft
2014
Windows 7
Publications
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