Role Number: 114212614
Join the team today and we’ll provide you an iMac to work from the comfort of your home and train you to be a successful Apple At Home Specialist. So when you speak to customers, you are not just providing solutions, you deliver the Apple Experience.
•1-2 years proven track record in Sales or Customer Service;
•Excellent communication (spoken and written), interpersonal and presentation skills;
•Strong listening skills (adaptive communication, active listening);
•Discipline to work remotely from home;
•Comfortable to interact with team members via videoconference, phone and chat messages;
•Customer-focused, detailed-oriented individual;
•A solid team player;
•Passionate about technology, experience with computers and able to quickly learn new applications;
•Can translate ‘tech speak’ into everyday, understandable terms;
•Ability to work and make good decisions with minimal supervision;
•Ability to maintain a positive attitude in high-stress/fast-paced work environment where interactions with customers are monitored, recorded and assessed;
•Drive for results and demonstrates high degree of drive and determination;
•Strong organisational skills;
•Comfortable working with ambiguity;
•Adaptive and flexible to changing technologies, process and environments.
Apple At Home Specialists will be responsible for delivering an exceptional purchase experience to all customers around Apple’s product line. As an At Home Specialists, you’ll be the friendly voice of Apple when customers contact us, you’ll listen and understand to provide total solutions according to customers needs.
Apple At Home Specialists will be expected to:
• Learn about all Apple products & accessories and be an expert on all product features and related accessories;
• Understand Apple’s Digital Lifestyle strategy and how Apple product fits into it;
• Uncover customers needs, then follow through with enlightening solutions;
• Know how to turn mild customer curiosity into intense interest - and ownership;
• Always be curious, staying on top of news about products and initiatives, ready to apply your learning in customer interactions;
• Understand how to appropriately set customers expectations after they have placed their order, e.g., “what happens next,” to ensure a favourable end-to-end purchase experience.
•Flexibility to work on a rotating schedule (including weekends and nights); Weekly Hours: 38.
•A quiet work space, ergonomic chair & desk;
•High-speed internet service (5-10 megabits download and 1 megabit upload) from a reliable provider;
•postpaid line. (Verizon, At & t Sprint or X finity).
•You will be shipped an Apple owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
•When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
-40% discount on products we sell.
- Part time $25.00/hr full time $40.00/hr (depending on experience).
-Opportunities to earn incentive pay when the remote team meets performance goals.
Apply if you met all requirements and feel free to ask question (where necessary).
29 freelancers are bidding on average $23/hour for this job
Your project will be done perfectly, Your project description almost clear, need few questions to ask, please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh
I’m a young men And I know very much how to advising people and convincing them I have an experience in my real life and I can speak English, frensh and Arabic too